Raghuraman T m

The Guiding Principles of the Service Value System and Continual Improvement Model

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The Service Value Chain and General Management Practices

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Event, Incident, and Problem Management

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Service Desk, IT Asset, Service Configuration, and Change Control Management

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Release, Service Level, and Availability Management

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ITIL® 4 Foundation: Key Concepts of Service Management

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ITIL® 4 Foundation: Introduction

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Key Concepts and the Four Dimensions of Service Management

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Applying Scrum Development Practices

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Scrum: Creating Effective Product Backlogs

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Scrum: Product Backlog

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Scrum Concepts & the Product Owner

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Scrum: Product Development Framework

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Scrum Product: Defining the Why & How of the Product

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Transition to Scrum: Agile Foundation to Scrum

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Lean in Scrum: Lean Development Practices

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