Raphael Tholl

Using Communication Strategies to Bridge Cultural Divides

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COURSE

How Culture Impacts Communication

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COURSE

Controlling Conflict, Stress, and Time in Customer Service

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Forging Ahead with Perseverance and Resilience

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Dealing with Customer Service Incidents and Complaints

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Facing Confrontation in Customer Service

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Confronting Your Assumptions

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COURSE

Your Role in Workplace Diversity

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COURSE

How to Manage Difficult Conversations

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Trust Building through Effective Communication

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COURSE