Roline John Aguilar

Embracing a Customer-obsessed Mentality

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Shaping the Customer Experience across Digital and Physical Channels

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Exploring Customer Journey Mapping

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Achieving Customer-centric Design with User Personas

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Strategically Focused Project Management

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Ethics and Project Management

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Taking Final Steps to Bring a Project to its Close

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New Project Manager Essentials

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Creating a Project Schedule and Budget

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Defining a Project Scope and Team

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Navigating through Changes and Conflicts in Projects

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Managing a Project to Minimize Risk and Maximize Quality

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Customer Service: Engaging with Customers

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Customer Service: Generating Effective Solutions

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Customer Service: Fostering a Service Mindset

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Customer Service: Discovering Customer Needs

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