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June 23, 2025

Name	Website	Issued On
Rapport Building in Customer Service.	www.skillsoft.com	Oct 15, 2020
Interacting with Customers.	www.skillsoft.com	Oct 15, 2020
Overview of the ITIL® Service Lifecycle.	www.skillsoft.com	May 14, 2020
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	May 8, 2020
Providing Telephone Customer Service.	www.skillsoft.com	May 5, 2020
Facing Confrontation in Customer Service.	www.skillsoft.com	Mar 3, 2020
Designing a Customer Service Strategy.	www.skillsoft.com	Mar 3, 2020

SARAH EDIGER