Sarah Fernandez

Data and Analytics Technologies at Work

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Data Analysis

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Statistics & Data Visualization

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Strategically Focused Project Management

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Ethics and Project Management

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Controlling Conflict, Stress, and Time in Customer Service

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Rapport Building in Customer Service

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Communicating Effectively with Customers

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Polishing Your Skills for Excellent Customer Service

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Providing Telephone Customer Service

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Facing Confrontation in Customer Service

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Interacting with Customers

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