25.14.0

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Date of Download:

July 4, 2025

Credentials

Name	Website	Issued On
Organizing Your E-mail.	www.skillsoft.com	May 12, 2025
Writing Effective E-mails and Instant Messages.	www.skillsoft.com	May 12, 2025
Navigating AI Ethical Challenges and Risks.	www.skillsoft.com	Jan 17, 2025
Getting Started with Prompt Engineering.	www.skillsoft.com	Jan 17, 2025
Do We Have A Failure to Communicate?.	www.skillsoft.com	Dec 12, 2023
Getting Started with Design Thinking.	www.skillsoft.com	Sep 13, 2023
Managing Microsoft Teams: Managing Chats & Collaboration .	www.skillsoft.com	Dec 27, 2022
Managing Microsoft Teams: Working with Teams.	www.skillsoft.com	Dec 16, 2022
Microsoft 365 Fundamentals: Understanding Cloud Concepts.	www.skillsoft.com	Nov 28, 2022
Release, Service Level, and Availability Management.	www.skillsoft.com	Jan 10, 2022
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Jan 9, 2022
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Jan 9, 2022
The Service Value Chain and General Management Practices.	www.skillsoft.com	Jan 9, 2022
Event, Incident, and Problem Management.	www.skillsoft.com	Jan 9, 2022
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Jan 9, 2022
Planning, Installing, Upgrading, & Migrating.	www.skillsoft.com	Oct 10, 2021