Shantanea Phillips

Creating Effective Social Customer Service

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Building a Digital Market via Websites and Email

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Embracing the Digital Opportunity

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Expanding Your Digital Mindset

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Social Media and Social Selling

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Assessing Digital Challenges and Risks

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A Difficult Boss Doesn't Have to Be a Difficult Problem

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Maximize Your Productivity by Managing Time and Tasks

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Become a Great Listener

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Building Customer Relationships in a Virtual Environment

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Confronting Workplace Conflict

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Communicating Effectively with Customers

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Controlling Conflict, Stress, and Time in Customer Service

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Customer Service: Discovering Customer Needs

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Customer Service: Adapting to Your Customers' Cues

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Customer Service: Engaging with Customers

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