Shikha Shikha

ITIL® 4 Foundation: Service Management Practices (Part 2)

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ITIL® 4 Foundation: Service Management Practices (Part 1)

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The Service Value Chain and General Management Practices

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ITIL® 4 Foundation: Key Concepts of Service Management

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The Guiding Principles of the Service Value System and Continual Improvement Model

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Event, Incident, and Problem Management

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Service Desk, IT Asset, Service Configuration, and Change Control Management

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Release, Service Level, and Availability Management

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CCSP 2022: Cloud Security Concepts & Design Principles

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CCSP 2019: Identity & Access Management

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Data Access & Governance Policies: Data Classification, Encryption, & Monitoring

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Leading Security Teams for GenAI Solutions: Use of Generative AI

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Responsible Use of AI

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Git & GitHub: Introduction

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Exploring Business Process Automation

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Hybrid Environment Pipelines: Hybrid Cloud Transformation

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