Sonia Beatriz Prado Garcia

Office 365 Fall 2020 Update

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Office 365 Summer 2020 Update

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Using Excel 2016 for Windows with Office 365

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Using Word 2016 for Windows with Office 365

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Leveraging AI as a Team Member

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Fostering a Growth Mindset in the Age of AI

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Generative AI and Its Impact to Everyday Business

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Harnessing the Disruption of Generative AI

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Sacar partido de la disrupción de la IA generativa

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Fomentar una mentalidad de crecimiento en la era de la IA

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Usar el pensamiento analítico y el pensamiento crítico para implementar la IA

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AI in the Workplace

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Responsible Use of AI

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Customer Service: Discovering Customer Needs

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Customer Service: Interpreting Customers’ Service Priorities

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Tratar con incidentes y quejas de servicio al cliente

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