25.10.20

Transcript

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Date of Download:

May 28, 2025

Credentials

Name	Website	Issued On
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Jan 21, 2025
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Jan 21, 2025
The Service Value Chain and General Management Practices.	www.skillsoft.com	Jan 21, 2025
Event, Incident, and Problem Management.	www.skillsoft.com	Jan 21, 2025
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Jan 21, 2025
Release, Service Level, and Availability Management.	www.skillsoft.com	Jan 21, 2025
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Dec 30, 2024
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Dec 30, 2024
Negotiating the Best Solution.	www.skillsoft.com	Sep 16, 2024
The First Steps in Negotiating.	www.skillsoft.com	Aug 29, 2024
Customer Service: Adapting to Your Customers' Cues.	www.skillsoft.com	Jun 10, 2024
Providing Effective Internal Customer Service.	www.skillsoft.com	Jun 10, 2024
Earning and Offering Trust at Work.	www.skillsoft.com	Jun 10, 2024
Expanding Your Communication Skill Set.	www.skillsoft.com	Jun 10, 2024
Enhancing Communication through Listening.	www.skillsoft.com	Jun 10, 2024
Understanding Unconscious Bias.	www.skillsoft.com	Jun 7, 2024