Suryakant .

Key Concepts and the Four Dimensions of Service Management

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COMPLETION

The Guiding Principles of the Service Value System and Continual Improvement Model

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COMPLETION

The Service Value Chain and General Management Practices

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COMPLETION

Event, Incident, and Problem Management

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COMPLETION

Service Desk, IT Asset, Service Configuration, and Change Control Management

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COMPLETION

Release, Service Level, and Availability Management

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COMPLETION

ITIL® 4 Foundation: Key Concepts of Service Management

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COMPLETION

ITIL® 4 Foundation: Introduction

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COMPLETION

Negotiating the Best Solution

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COMPLETION

The First Steps in Negotiating

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COMPLETION

Customer Service: Adapting to Your Customers' Cues

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COMPLETION

Providing Effective Internal Customer Service

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COMPLETION

Earning and Offering Trust at Work

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COMPLETION

Expanding Your Communication Skill Set

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COMPLETION

Enhancing Communication through Listening

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COMPLETION

Understanding Unconscious Bias

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COMPLETION