Vladimir Melvin Spencer's Credentials wallet • SkillSoft Digital Badges

25.10.2

Difficult People: Why They Act That Way and How to Deal with Them

Effective Team Communication

Working Well with Others

Learning from Failure and Success

Developing a Mindset of Growth and Learning

Using Strategic Thinking as a Manager

Becoming an Emotionally Intelligent Leader

Saving Time by Setting Goals

The Essentials for Anger Management

Release, Service Level, and Availability Management

Building Up Your Emotional Intelligence

Managing Your Time So It Doesn’t Manage You

The Art of Staying Focused

Service Desk, IT Asset, Service Configuration, and Change Control Management

The Service Value Chain and General Management Practices

Event, Incident, and Problem Management