Yogesh Sharma

ITIL® 4 Foundation: Key Concepts of Service Management

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ITIL® 4 Foundation: Introduction

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Customer Service: Discovering Customer Needs

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Leadership Insights on Leading with Agility

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Leading by Motivating

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Expert Insights on Problem Solving

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Developing a Team of Creative Gurus

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Knowing When to Take Strategic Risks

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Developing a Growth Mindset

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Leadership Insights on Leading with Executive Presence

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Developing a Personal Accountability Framework

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Strategies for Building a Cohesive Team

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Difficult People: Why They Act That Way and How to Deal with Them

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Facilitating Sustainable Change

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Building a Circle of Connections for Networking Success

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CLCOR: Call Signaling & Call Setup Processes

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