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- 4972a639-ac26-45ea-a7bf-d6209196cfc8's Credentials
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- Formatting Data in Excel 2016 for Windows
- Inserting & Manipulating Data in Excel 2016 for Windows
- Basic Formulas in Excel 2016 for Windows
- Illustrating Documents in Excel 2016 for Windows
- Getting Started in Excel 2016 for Windows
- Creating, Saving & Sharing Workbooks in Excel 2016 for Windows
- Using Punctuation Marks
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Creating Well-constructed Sentences
- Getting the Details Right: Spelling Basics
- Organizing Your E-mail
- Using the Parts of Speech
- Abbreviating, Capitalizing, and Using Numbers
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- Keeping Business Calls Professional
- Sending E-mails to the Right People
- Writing Effective E-mails and Instant Messages
- Editing and Proofreading Business Documents
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Event, Incident, and Problem Management
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