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- Measuring Outcomes and Using KPIs
- Managing a Project to Minimize Risk and Maximize Quality
- Planning Meetings Fit for Purpose
- Keeping Business Calls Professional
- Managing teams & channels in Teams 2022
- Editing and Proofreading Business Documents
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Optimizing Workflows in Outlook 2019 for Windows
- Microsoft 365 Fundamentals: Office 365 & Collaboration
- Saving Time by Setting Goals
- Remaining Tactful and Diplomatic under Pressure
- Expert Insights on Measuring & Managing Performance
- Being an Effective Team Member
- How to Manage Difficult Conversations
- Enabling Business Process Improvement
- Dealing with Customer Service Incidents and Complaints
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- Polishing Your Feedback Skills
- Writing Skills for Public Relations
- Communicating with Confidence
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
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