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- User Authentication
- Alexander Tamvakis's Credentials
- Alexander Tamvakis's Wallet
- Designing a Customer Service Strategy
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Rapport Building in Customer Service
- Expert Insights on Call Center Operations Management
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Discovering Customer Needs
- Customer Service: Fostering a Service Mindset
- Leadership Transitions: Becoming a Frontline Manager
- Expert Insights on Being a First-time Manager
- Facing Challenges as a First-time Manager
- The Reality of Being a First-time Manager
- Release, Service Level, and Availability Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Confronting Workplace Conflict
- Genius Partnerships
- Windows 10: Active Directory Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Alexander Tamvakis's Transcript
- Alexander Tamvakis's Wallet
- About Accredible