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- User Authentication
- Alpana Kushwaha's Credentials
- Alpana Kushwaha's Wallet
- SSCP 2021: Asset & Change Management Lifecycles
- Leveraging the Power of Performance Management
- The Service Value Chain and General Management Practices
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Event, Incident, and Problem Management
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Alpana Kushwaha's Transcript
- Alpana Kushwaha's Wallet
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