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- User Authentication
- Andriano Mosale's Credentials
- Andriano Mosale's Wallet
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Making the Most of Making Mistakes
- Taking Effective and Professional Notes
- Detail-oriented and Organizational Skills
- Developing Personal Accountability
- Becoming Your Own Best Coach
- Using Business Etiquette to Increase Your Professionalism
- Earning and Offering Trust at Work
- Building Trust with Business Ethics
- Taking Responsibility for Your Accountability
- Learning from Failure and Success
- Be Productive by Working Efficiently
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Getting the Details Right: Spelling Basics
- Building a Circle of Connections for Networking Success
- Get Organized and Stop Procrastinating
- Set Your Workspace Up For Success
- Saving Time by Setting Goals
- Leveraging the Power of Analogical Thinking
- Solve Problems Using Systems Thinking in the Workplace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Problem Solving
- Problem Solving: Defining and Stating the Problem
- Managing Organizational Risks
- Problem Solving: Generating Solutions
- Problem Solving: Choosing and Implementing the Right Solution
- Viewing the Big Picture Strategically
- Assessing Organizational Risks
- Recognizing Organizational Risks
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Communicating Effectively with Customers
- Interacting with Customers
- Trust Building through Effective Communication
- The Art and Science of Communication
- Getting to the Root of a Problem
- Providing Telephone Customer Service
- Basics of Customer Service
- Communication Skills
- Embracing a Customer-obsessed Mentality
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Designing a Customer Service Strategy
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Fostering a Service Mindset
- Performing data calculations using formulas in Excel 365
- Performing data analysis and forecasting in Excel 365
- Getting started in Excel 365
- Getting started with charts in Excel 365
- Finding and grouping data in Excel 365
- Customizing text & number formats in Excel 365
- Customizing charts in Excel 365
- Adding & arranging data in Excel 365
- Finding and analyzing data with formulas in Excel 365
- Excel with Python: Performing Advanced Operations
- Using conditional formulas in Excel 365
- Andriano Mosale's Transcript
- Andriano Mosale's Wallet
- About Accredible