Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Anita Mishra's Credentials
- Anita Mishra's Wallet
- Working with Tabs & Apps in Teams 2022
- Microsoft 365 Spring 2022 Updates
- ITIL® 4 Foundation: Service Management Practices (Part 2)
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: The Guiding Principles
- ITIL® 4 Foundation: General Management Practices
- ITIL® 4 Foundation: The Service Value Chain
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: Introduction
- Bridging the Diversity Gap
- Choosing and Using the Best Solution
- Defining Alternative Solutions to a Problem
- Expert Insights on Making Decisions Using Present Value
- Overcoming Unconscious Bias in the Workplace
- Navigating Your Own Emotions
- Expert Insights on Emotional Intelligence
- Developing Emotional Intelligence
- Expert Insights on Mindsets
- Reaching Sound Conclusions
- Confronting Your Assumptions
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Getting to the Root of a Problem
- Expert Insights on Communication Essentials
- Expert Insights on Innovation
- Verifying and Building on Creative Ideas
- Unleashing Personal and Team Creativity
- Developing a Growth Mind-set
- The Four Tendencies: Understand Yourself For Improvement
- Managing Motivation during Organizational Change
- Cultivating Relationships with Your Peers
- Solve Problems Using Systems Thinking in the Workplace
- Contributing as a Virtual Team Member
- Taking Stock of Your Work/Life Balance
- Be Liked and Respected in the Workplace
- Dealing with Customer Service Incidents and Complaints
- Expert Insights on Essential Customer Service Skills
- Polishing Your Skills for Excellent Customer Service
- Become a Great Listener
- Keeping Business Calls Professional
- Managing in a Crisis
- Developing a Personal Accountability Framework
- Becoming a Successful Collaborator
- Providing On-site Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Designing a Customer Service Strategy
- Trust Building through Effective Communication
- Maximize Your Productivity by Managing Time and Tasks
- Planning an Effective Performance Appraisal
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Providing Telephone Customer Service
- Conducting an Effective Hiring Interview
- Using Active Listening in Workplace Situations
- Expert Insights on Customer Relationships
- Rapport Building in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Difficult People: Can't Change Them, so Change Yourself
- Becoming More Professional through Business Etiquette
- Anita Mishra's Transcript
- Anita Mishra's Wallet
- About Accredible