Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Ankit Tiwari's Credentials
- Ankit Tiwari's Wallet
- Developing an AI/ML Data Strategy: The Data Analytics Maturity Model
- Azure AI Fundamentals: Azure Machine Learning Fundamentals
- Getting Started with Prompt Engineering
- Navigating AI Ethical Challenges and Risks
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Scrum Toolbox: Soft Skills-based Scrum Tools
- Google Cloud: Getting Started
- Business Strategy: Managing Organizational Value
- Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
- Expert Insights on Customer Relationships
- Agile Software Development: Agile Project Management Techniques
- Agile Project Planning
- Agile Project Scheduling and Monitoring
- Business Orientation: Strategic Organizational Goals
- Project Management: Scrum Framework for Software Development
- Agile for Software Development: Lean, Agile, & Scrum Methodologies
- Advanced Scrum for Project Management
- Agile Hybrid Approaches
- Agile Software Development: Agile Development Life Cycle
- Value-driven Delivery: Delivering Value in Agile Projects
- Agile Stakeholder Engagement and Team Development
- Agile Principles and Methodologies
- Writing Effective E-mails and Instant Messages
- Clarity and Conciseness in Business Writing
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Abbreviating, Capitalizing, and Using Numbers
- Getting the Details Right: Spelling Basics
- Organizing Your E-mail
- Audience and Purpose in Business Writing
- Using the Parts of Speech
- Using Punctuation Marks
- Editing and Proofreading Business Documents
- Sending E-mails to the Right People
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Trust Building through Effective Communication
- The Art and Science of Communication
- Do We Have A Failure to Communicate?
- Keeping Business Calls Professional
- Writing and Preparing an Effective Speech
- Understanding Unconscious Bias
- Overcoming Your Own Unconscious Biases
- Using Communication Strategies to Bridge Cultural Divides
- Overcoming Unconscious Bias in the Workplace
- Polishing Your Skills for Excellent Customer Service
- How to Manage Difficult Conversations
- Controlling Conflict, Stress, and Time in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- How Culture Impacts Communication
- Communicating Effectively with Customers
- Interacting with Customers
- Ankit Tiwari's Transcript
- Ankit Tiwari's Wallet
- About Accredible