Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Anna Sofia Heike Trollmann's Credentials
- Anna Sofia Heike Trollmann's Wallet
- Corporate Trainer Journey
- Influence, Presence, & Leading Meetings
- Presentation Skills
- A Customer First Mindset
- Customer Success Manager Journey
- Sales & Presentation Skills
- Getting Started with Design Thinking
- Unleashing Personal and Team Creativity
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Becoming a Continuous Learner
- How to Learn Effectively
- Running Meetings in Better Directions
- Planning Meetings Fit for Purpose
- Keeping Your Skill Set Current in the Digital Economy
- Shaping the Customer Experience across Digital and Physical Channels
- Positioning Powerful Messages to Enable Action
- Preparing Impactful Presentations that Drive Decision Makers to Action
- Developing a Team of Creative Gurus
- Motivating Action with a Compelling and Data-driven Story
- Facing Virtual Team Challenges
- Communicating with Confidence
- Enhancing the Customer Experience with HCI
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Six Sigma Voice of the Customer
- Building the Foundation for an Effective Team
- Capturing the Attention of Senior Executives
- Being an Effective Team Member
- Strategies for Building a Cohesive Team
- Planning an Effective Presentation
- Personal Power and Credibility
- Building Your Presentation
- Encouraging Team Communication and Collaboration
- Ensuring Successful Presentation Delivery
- Effective Team Communication
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Curiosity and Creativity
- Understanding the Digital Customer
- Communication Skills
- Time Management
- Organizational Skills
- Teamwork & Collaboration
- Cultivating a Passion for Learning in Yourself and Others
- Nurturing the Creative Power of Your Team
- Communication & Listening Skills
- Customer Relationships
- Leveraging the Power of Analogical Thinking
- Making the Most of Making Mistakes
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Avoid Procrastination by Getting Organized Instead
- Organize Your Physical and Digital Workspace
- Achieve Productivity in Your Personal Life
- Outwitting Your Cognitive Bias
- Be Liked and Respected in the Workplace
- Reaching Efficient Solutions with Computational Thinking
- Managing in a Crisis
- Taking Effective and Professional Notes
- How to Manage Difficult Conversations
- Getting the Details Right: Spelling Basics
- Getting to the Root of a Problem
- Leading Your Team through Change
- Using Strategic Thinking to Consider the Big Picture
- Facilitating Sustainable Change
- Identifying Risks in Your Organization
- Defining Alternative Solutions to a Problem
- Detail-oriented and Organizational Skills
- Professionalism, Accountability, & Ethics
- Problem Solving
- Communication Skills
- Customer Service Representative Journey
- ChatGPT Prompt Engineering Examples & Use Cases
- ChatGPT & Its Practical Use Cases
- Customer Service: Discovering Customer Needs
- Embracing a Customer-obsessed Mentality
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Communicating Effectively with Customers
- Interacting with Customers
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Trust Building through Effective Communication
- Facing Confrontation in Customer Service
- The Art and Science of Communication
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Making an Impact with Non-verbal Communication
- Rapport Building in Customer Service
- Do We Have A Failure to Communicate?
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Basics of Customer Service
- Customer Service: Fostering a Service Mindset
- Telling a Business Story
- Engaging Team Members and Stakeholders (2021 Update)
- Influencing through Positive Leadership
- Building Personal Power through Influence
- Polishing Your Feedback Skills
- Delivering Feedback That Encourages Growth
- Aligning Unit Goals and Imperatives
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Synchronize Goals to Optimize Your Team
- Maximize Your Productivity by Managing Time and Tasks
- The Art of Staying Focused
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Sharpening Your Focus to Stay on Track
- Saving Time by Setting Goals
- Managing Your Time So It Doesn’t Manage You
- Developing Your Business Acumen
- Gaining Insight through Organizational Awareness
- Power Up: Turning on Your Self-starter Potential
- Establishing Self-confidence for Life
- Uncovering and Utilizing Your Talents and Skills
- Using Performance Appraisals to Advance Your Career
- Developing a Plan to Further Your Career
- Getting Your Career on the Right Track
- Self-improvement for Lifelong Success
- Expanding Your Communication Skill Set
- Getting started in Excel 365
- Navigating Your Own Emotions
- Problem Solving: Generating Solutions
- Conveying Your Message without Words
- Difficult People: Can't Change Them, so Change Yourself
- Anna Sofia Heike Trollmann's Transcript
- Anna Sofia Heike Trollmann's Wallet
- About Accredible