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- User Authentication
- Antonio Cespedes Herrera's Credentials
- Antonio Cespedes Herrera's Wallet
- Customer Service
- Leading through the AI Disruption with Empathy
- Certified in Cybersecurity (CC): Security Best Practices & Security Awareness
- Certified in Cybersecurity (CC): Business Continuity Planning
- Certified in Cybersecurity (CC): Incident Response
- Certified in Cybersecurity (CC): Security Governance, Policies, & Controls
- Certified in Cybersecurity (CC): Core Security Principles & Risk Management
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Organize Your Physical and Digital Workspace
- Achieve Productivity in Your Personal Life
- The Art of Staying Focused
- Getting the Details Right: Spelling Basics
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Detail-oriented and Organizational Skills
- Customer Service Representative Journey
- Leveraging the Power of Analogical Thinking
- Making the Most of Making Mistakes
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Taking Effective and Professional Notes
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Trust Building through Effective Communication
- Developing Your Business Ethics
- Developing a Personal Accountability Framework
- The Art and Science of Communication
- Assessing Your Organization's Risks
- Becoming More Professional through Business Etiquette
- Making an Impact with Non-verbal Communication
- Becoming an Accountable Professional
- Responding Effectively to Risks
- The Building Blocks of Building Trust
- Do We Have A Failure to Communicate?
- Using Strategic Thinking to Consider the Big Picture
- Becoming Your Own Best Boss
- Identifying Risks in Your Organization
- Building Your Professional Network
- Professionalism, Accountability, & Ethics
- Problem Solving
- Communication Skills
- Selecting a Project Management Approach (2021 Update)
- Exploring Project Management, Then and Now (2021 Update)
- Creating a Project Schedule and Budget
- Defining a Project Scope and Team
- Strategically Focused Project Management
- Taking Final Steps to Bring a Project to its Close
- Navigating through Changes and Conflicts in Projects
- Ethics and Project Management
- Managing a Project to Minimize Risk and Maximize Quality
- Project Management Basics
- Expert Insights on Time Management
- Expert Insights on Listening
- New Project Manager Essentials
- Expert Insights on Accountability
- Getting to the Root of a Problem
- Expert Insights on Critical Thinking
- Defining Alternative Solutions to a Problem
- Expert Insights on Ethics
- Customer Service: Discovering Customer Needs
- Embracing a Customer-obsessed Mentality
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Basics of Customer Service
- Customer Service: Fostering a Service Mindset
- Expert Insights on Leading Teams
- Building the Foundation for an Effective Team
- Strategies for Managing Technical Teams
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Strategies for Building a Cohesive Team
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Developing a Successful Team
- Leading a Cross-functional Team
- Handling Team Conflict
- Encouraging Team Communication and Collaboration
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Lean in Scrum: Lean Development Practices
- Lean Concepts, Tools, & Strategies for Kanban Projects
- Finding & Grouping Data
- Inserting & Manipulating Data
- Getting Started with Excel for Office 365
- Formatting Data
- Building a Culture of Design Thinking
- Expert Insights on Communication Essentials
- Design Thinking for Innovation: Stakeholder Engagement
- Design Thinking for Innovation: Defining Opportunities
- Expert Insights on Design Thinking
- Staying Balanced in a Shifting World
- Women in Leadership: Building Your Infrastructure for Leadership
- Expert Insights on Work/Life Balance
- Taking Stock of Your Work/Life Balance
- Expert Insights on Managing Stress
- Managing Pressure and Stress to Optimize Your Performance
- Take a Deep Breath and Manage Your Stress
- Using Communication Strategies to Bridge Cultural Divides
- Expert Insights on Managing a Culturally Diverse Team
- How Culture Impacts Communication
- Taking the Lead with Workplace Motivation and Engagement
- Sharing Space: Living, Learning, and Working at Home
- Expert Insights on Emotional Intelligence
- Expert Insights on Leading with Emotional Intelligence
- Dealing with Customer Service Incidents and Complaints
- Expert Insights on Call Center Operations Management
- Expert Insights on Essential Customer Service Skills
- Polishing Your Skills for Excellent Customer Service
- Developing Emotional Intelligence
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Designing a Customer Service Strategy
- Rapport Building in Customer Service
- Providing Telephone Customer Service
- Communicating Effectively with Customers
- Expert Insights on Customer Relationships
- Providing On-site Customer Service
- Interacting with Customers
- Antonio Cespedes Herrera's Transcript
- Antonio Cespedes Herrera's Wallet
- About Accredible