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- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Business Reporting: Getting Started with Power BI Desktop for Data Analysis
- Managing Microsoft Teams: Managing Phone Systems
- Fundamentals of AI & ML: Introduction to Artificial Intelligence
- Python Fundamentals Bootcamp: Session 2 Replay
- Data Science for Managers 2023 Bootcamp: Session 1 Replay
- Introduction to SQL Bootcamp: Session 1 Replay
- Get Into Programming with Python Bootcamp: Session 3 Replay
- Get Into Programming with Python Bootcamp: Session 2 Replay
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