Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- ArJay Alberto's Credentials
- ArJay Alberto's Wallet
- PRINCE2® Project Management Overview (2017 Update)
- Effective Team Communication
- Identifying Risk (PMBOK® Guide Sixth Edition)
- CompTIA Linux+: Introduction to Linux & the Command Line
- CompTIA Linux+: Using vi/vim to Edit Files
- CompTIA Linux+: Installing & Managing Software
- Kubernetes Administrator 2024: Kubernetes Architecture & Components
- Kubernetes Administrator 2024: Application Containers
- ChatGPT Prompt Engineering Examples & Use Cases
- Generative AI APIs for Practical Applications: An Introduction
- Artificial Intelligence and Machine Learning
- High Availability & Disaster Recovery
- SRE Engagement: Production Readiness Review
- Core Skills for Site Reliability Engineers: SRE Collaboration & Communication
- SRE Engagement: The SRE Engagement Model
- SRE Metric Management: Software Reliability Metrics
- SRE Metric Management: Software Reliability Monitoring and Reporting
- SRE Team Management: Operational Overload
- Final Exam: Network Admin
- Final Exam: Chaos Engineer
- SRE Data Pipelines & Integrity: Data Integrity
- SRE Data Pipelines & Integrity: Pipeline Design
- SRE Team Management: Managing Operational Loads
- SRE Data Pipelines & Integrity: Data Pipelines
- SRE Testing Tasks: Software Reliability & Testing
- Cloud and Containers for the SRE: Cloud Architectures & Solutions
- SRE Products at Scale: Product Launches
- SRE Team Management: Scaling the Team
- SRE Testing Tasks: Testing Considerations
- Effective Stakeholder Communications for Technology Professionals
- Proven Techniques for Technical Communication
- Communicating with Confidence
- Capturing the Attention of Senior Executives
- Harnessing the Power of the Written Word
- Conveying Your Message without Words
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Making the Most of Making Mistakes
- Taking Effective and Professional Notes
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Achieve Productivity in Your Personal Life
- Detail-oriented and Organizational Skills
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Organize Your Physical and Digital Workspace
- The Art of Staying Focused
- Getting the Details Right: Spelling Basics
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Basics of Customer Service
- Embracing a Customer-obsessed Mentality
- Polishing Your Skills for Excellent Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Become a Great Listener
- Communicating Effectively with Customers
- Listening Even When It's Difficult to Listen
- Trust Building through Effective Communication
- Providing Telephone Customer Service
- Making an Impact with Non-verbal Communication
- Do We Have A Failure to Communicate?
- Communication Skills
- Customer Service: Fostering a Service Mindset
- Interacting with Customers
- The Art and Science of Communication
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Reaching Efficient Solutions with Computational Thinking
- Assessing Your Organization's Risks
- Responding Effectively to Risks
- Using Strategic Thinking to Consider the Big Picture
- Identifying Risks in Your Organization
- Defining Alternative Solutions to a Problem
- Problem Solving
- Microsoft Azure Fundamentals: Azure Files
- Microsoft Azure Fundamentals: Managing Storage
- Microsoft Azure Fundamentals: Management Tools
- Microsoft Azure Fundamentals: Managing the Hierarchy
- Microsoft Azure Fundamentals: Azure Cloud Computing
- Multi-cloud Load Balancing: Principles of Load Balancing
- Windows Server 2016 - Install, Store, & Compute: VM Motion & Network Load Balancing
- CCNA 2020: Networking Components
- CCNA 2020: Networking Components - NGFW, NGIPS, & Cisco DNA Center
- Google Associate Cloud Engineer: Google Cloud Platform Ecosystem
- Google Associate Cloud Engineer: Managing Google Compute Engine
- Google Associate Cloud Engineer: Google Identity & Access Management (IAM)
- Practical GCP for DevOps: Google Cloud Platform Basics
- Practical GCP for DevOps: Google Cloud DevOps Components
- AWS Cloud Practitioner 2019: AWS Cloud & the Value Proposition
- Introduction to AWS Services
- SRE Load Balancing Techniques: Front-end Load Balancing
- SRE Load Balancing Techniques: Data Center Load Balancing
- SRE Simplicity: Simple Software Systems
- SRE Simplicity: Software System Complexity
- Cloud and Containers for the SRE: Containers
- Cloud and Containers for the SRE: Implementing Container Solutions
- Distributed Reliability: SRE Critical State Management
- Distributed Reliability: SRE Distributed Periodic Scheduling
- Best Practices for the SRE: Use Cases for Automation
- Backup & Recovery: Windows Client Backup and Recovery Tools
- Site Reliability Engineering: Scenario Planning
- Best Practices for the SRE: Automation
- Data Access & Governance Policies: Data Access Governance & IAM
- Build & Release Engineering Best Practices: Release Management
- Maintaining Project Artifacts and Knowledge (2021 Update)
- SRE Emergency & Incident Response: Incident Response
- CompTIA CASP+: Assessing & Managing Risk
- CCSP 2022: Operational Controls & Standards
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Event, Incident, and Problem Management
- The Service Value Chain and General Management Practices
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- SRE Troubleshooting Processes
- SRE Emergency & Incident Response: Responding to Emergencies
- Site Reliability Engineer: Managing Overloads
- SRE Troubleshooting: Tools
- SRE Postmortums: Blameless Postmortem Culture Creation
- Site Reliability Engineer: Managing Cascading Failures
- Monitoring Distributed Systems
- Backup & Recovery: Enterprise Backup Strategies
- Backup & Recovery: Business Continuity & Disaster Recovery
- Site Reliability: Engineering
- Site Reliability: Tools & Automation
- Describing Distributed Systems
- Getting to the Root of a Problem
- Leveraging the Power of Analogical Thinking
- Becoming a Successful Collaborator
- Your Role in Workplace Diversity
- Outwitting Your Cognitive Bias
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Using Active Listening in Workplace Situations
- Investigating Arguments
- Confronting Your Assumptions
- Reaching Sound Conclusions
- Critical Thinking: Challenging Assumptions
- Critical Thinking: Drawing Sound Conclusions
- Critical Thinking: Investigating Arguments
- Managing Your Time So It Doesn’t Manage You
- Being an Effective Team Member
- Audience and Purpose in Business Writing
- Writing Effective E-mails and Instant Messages
- ArJay Alberto's Transcript
- ArJay Alberto's Wallet
- About Accredible