Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Ashleigh Spinks's Credentials
- Ashleigh Spinks's Wallet
- Organizing Your E-mail
- Clarity and Conciseness in Business Writing
- Forging Relationships with External Stakeholders
- Working Well with Others
- Effective Stakeholder Communications for Technology Professionals
- Learn How to Touch Type
- Proven Techniques for Technical Communication
- Expert Insights on Essential Customer Service Skills
- Communicating with Confidence
- Capturing the Attention of Senior Executives
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Enhancing Communication through Listening
- Harnessing the Power of the Written Word
- Managing Your Time So It Doesn’t Manage You
- Making the Most of Making Mistakes
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Organize Your Physical and Digital Workspace
- Achieve Productivity in Your Personal Life
- Taking Effective and Professional Notes
- Detail-oriented and Organizational Skills
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Saving Time by Setting Goals
- Leveraging the Power of Analogical Thinking
- Sharpening Your Focus to Stay on Track
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- The Art of Staying Focused
- Getting to the Root of a Problem
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Using Strategic Thinking to Consider the Big Picture
- Identifying Risks in Your Organization
- Defining Alternative Solutions to a Problem
- Problem Solving
- Become a Great Listener
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Do We Have A Failure to Communicate?
- Communication Skills
- Embracing a Customer-obsessed Mentality
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Trust Building through Effective Communication
- Getting the Details Right: Spelling Basics
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
- Using the Parts of Speech
- Using Punctuation Marks
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Customer Service: Engaging with Customers
- Basics of Customer Service
- Expanding Your Communication Skill Set
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Polishing Your Skills for Excellent Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Customer Service: Discovering Customer Needs
- Rapport Building in Customer Service
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Conveying Your Message without Words
- Communicating Effectively with Customers
- Interacting with Customers
- Building Customer Relationships in a Virtual Environment
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Fostering a Growth Mindset in the Age of AI
- Embracing Risk and Learning from Setbacks with AI Projects
- Leveraging Analytical and Critical Thinking to Implement AI
- Assessing Digital Challenges and Risks
- Generative AI and Its Impact to Everyday Business
- Harnessing the Disruption of Generative AI
- Leveraging AI as a Team Member
- Creating Effective Social Customer Service
- Managing Your Corporate Reputation Online
- Expanding Your Digital Mindset
- Reaching Customers Digitally
- Helping Customers Find You
- Building a Digital Market via Websites and Email
- Embracing the Digital Opportunity
- Writing Skills for Public Relations
- Strategies for the Modern Public Relations Professional
- Turning Objection into Opportunity during a Sales Call
- Negotiating Well and Going for the Close
- Social Media and Social Selling
- The Discovery Meeting: Starting Off on the Right Foot
- Prospecting: Panning for Sales Gold
- The Value Proposition: Getting Your Pitch Right
- Engaging and Challenging Your Top Performers
- Ashleigh Spinks's Transcript
- Ashleigh Spinks's Wallet
- About Accredible