Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Bogdan Vasilache's Credentials
- Bogdan Vasilache's Wallet
- Customer Service: Strengthening Your Service Skills
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- An Overview of Cloud Databases
- Track 1: Cloud Databases
- Expert Insights on Creative Thinking & Brainstorming
- Design Thinking for Innovation: Prototyping and Testing
- Expert Insights on Innovation
- Steps to Creativity Series
- Customer Experience Manager Journey
- Creativity
- Unleashing Personal and Team Creativity
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Design Thinking for Innovation: Stakeholder Engagement
- Design Thinking for Innovation: Brainstorming and Ideation
- Design Thinking for Innovation: Defining Opportunities
- Building Innovation Cultures and Leaders
- Beat Procrastination by Boosting Your Creativity and Drive
- Nurturing the Creative Power of Your Team
- Taking Action to Empower Employees
- Measuring Outcomes and Using KPIs
- Identifying Risks in Your Organization
- Optimizing Virtual Collaboration
- Building Customer Relationships in a Virtual Environment
- Expanding Your Communication Skill Set
- Be Liked and Respected in the Workplace
- Enhancing Communication through Listening
- Exploring Business Process Automation
- Enabling Business Process Improvement
- Problem Solving: Generating Solutions
- Taking the Lead with Workplace Motivation and Engagement
- ITIL® 4 Foundation: Introduction
- Networking to Improve Leadership Effectiveness
- Capturing the Attention of Senior Executives
- Building a Win-win Relationship with Your Manager
- Business Analysis Overview
- Communicating and Engaging Teams and Stakeholders (2021 Update)
- Leading a Customer-centric Culture
- Contributing as a Virtual Team Member
- Being an Effective Team Member
- Planning Meetings Fit for Purpose
- Facing Virtual Team Challenges
- Strategic Planning
- How to Get Out of Your Own Way and Achieve Success
- Exploring Data Visualization
- The Essential Role of the Agile Product Owner
- Working with Analysts
- Basic Analytical Methods
- Organizing Business Data with Data Modeling
- Effective Edge Computing
- Embedding Data-driven Decisions into Organizational Culture
- Research
- Product Management: Designing and Running Experiments
- Innovating with Lean Product Management
- Harnessing the Power of Data Science for Business Growth
- Guiding the Analysis for Effective Data-driven Decision Making
- Developing and Supporting an Agile Mindset
- Building Agile Capabilities in Your Organization
- Product Management: Market Research Basics
- Customer Service: Discovering Customer Needs
- Selecting a Project Management Approach (2021 Update)
- Exploring Project Management, Then and Now (2021 Update)
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Proven Techniques for Technical Communication
- New Project Manager Essentials
- Creating a Project Schedule and Budget
- Shaping the Customer Experience across Digital and Physical Channels
- Developing a Team of Creative Gurus
- Defining a Project Scope and Team
- Enhancing the Customer Experience with HCI
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Exploring the Relationship between UI and UX Design
- Creating Effective Social Customer Service
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Controlling Conflict, Stress, and Time in Customer Service
- Interacting with Customers
- Trust Building through Effective Communication
- Facing Confrontation in Customer Service
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
- Rapport Building in Customer Service
- Do We Have A Failure to Communicate?
- Strategically Focused Project Management
- Taking Final Steps to Bring a Project to its Close
- Navigating through Changes and Conflicts in Projects
- Designing a Customer Service Strategy
- Ethics and Project Management
- Managing a Project to Minimize Risk and Maximize Quality
- Customer Success and Experience
- Communication Skills
- Project Management Basics
- Customer Service
- Customer Service: Fostering a Service Mindset
- Developing a Plan to Further Your Career
- Becoming Your Own Best Coach
- Expert Insights on Managing Risk
- Leading across Cultures
- The Building Blocks of Building Trust
- Embracing a Customer-obsessed Mentality
- Telling a Business Story
- Leadership Insights on Emotional Intelligence
- Coaching Techniques That Inspire Coachees to Action
- Leadership Insights on Coaching
- Leading by Developing People
- Leadership Insights on Developing People
- Leadership Insights on Leading a Culture of Execution
- Sharing a Vision
- Communicating Effectively with Customers
- Providing Telephone Customer Service
- Effectively Directing and Delegating as a Manager
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Dealing with Customer Service Incidents and Complaints
- Keeping Business Calls Professional
- Writing and Preparing an Effective Speech
- Conquering the Challenges of Public Speaking
- Michelle Boockoff-Bajdek on Public Speaking From A to D (Analog to Digital)
- Presenting Virtually
- Expert Insights on Motivating People
- Expert Insights on Empowering Employees
- Genius Partnerships
- Saving Time by Setting Goals
- Influencing through Positive Leadership
- Expert Insights on Listening
- Leading by Motivating
- Developing a Growth Mindset
- Become a Great Listener
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Aligning Unit Goals and Imperatives
- Strategies for Building a Cohesive Team
- Aligning Goals and Priorities To Manage Time
- Accountable Leadership
- The Art of Staying Focused
- Developing a Personal Accountability Framework
- Leveraging the Power of Analogical Thinking
- Outwitting Your Cognitive Bias
- Reaching Sound Conclusions
- Confronting Your Assumptions
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Getting to the Root of a Problem
- Defining Alternative Solutions to a Problem
- Becoming an Emotionally Intelligent Leader
- Welcome to the Leadership Development Program
- The Agile Leader
- Delivering Feedback That Encourages Growth
- Developing Emotional Intelligence
- Communicating with Confidence
- Polishing Your Feedback Skills
- Bogdan Vasilache's Transcript
- Bogdan Vasilache's Wallet
- About Accredible