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- User Authentication
- Bárbara Maldonado barbosa da silva's Credentials
- Bárbara Maldonado barbosa da silva's Wallet
- Effective Stakeholder Communications for Technology Professionals
- Capturing the Attention of Senior Executives
- Proven Techniques for Technical Communication
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Trust Building through Effective Communication
- The Art and Science of Communication
- Getting Your Pitch Heard
- Ensuring Successful Presentation Delivery
- Building Your Presentation
- Telling a Business Story
- Planning an Effective Presentation
- Presenting Virtually
- Taking Effective and Professional Notes
- Organizing Your E-mail
- Writing Effective E-mails and Instant Messages
- Keeping Business Calls Professional
- Sending E-mails to the Right People
- Writing and Preparing an Effective Speech
- Conquering the Challenges of Public Speaking
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Editing and Proofreading Business Documents
- Improving Your Technical Writing Skills
- Creating Well-constructed Sentences
- Using Punctuation Marks
- Abbreviating, Capitalizing, and Using Numbers
- Getting the Details Right: Spelling Basics
- Clarity and Conciseness in Business Writing
- Using the Parts of Speech
- Fundamentals of AI & ML: Introduction to Artificial Intelligence
- Generative AI and Its Impact to Everyday Business
- Harnessing the Disruption of Generative AI
- Polishing Your Skills for Excellent Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Interpreting Customers’ Service Priorities
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Rapport Building in Customer Service
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Customer Service: Adapting to Your Customers' Cues
- Agile Principles and Methodologies
- Release, Service Level, and Availability Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Introduction
- Bárbara Maldonado barbosa da silva's Transcript
- Bárbara Maldonado barbosa da silva's Wallet
- About Accredible