Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Cassie Rich's Credentials
- Cassie Rich's Wallet
- Mindfulness as a Path to Wellness
- AI in the Workplace
- Leading through Motivation
- Coaching for Success
- Developing Future-Ready Skills With Peer Coaching, powered by MIT SMR
- Unleashing Potential through People Development
- Leading with Trust
- Maximizing Business Value through Change Management and Digital Transformation
- Best Managers: Recognition
- Best Managers: Communicating Change
- Best Managers: Developing Talent
- Best Managers: Upskilling
- Best Managers: Transparency
- Best Managers: Empowerment
- Leading through Change
- Inspiring through Shared Vision
- Best Managers: Listening
- Effective Digital Community Management
- Communications Manager Journey
- Social Media & Digital Marketing
- Leadercamp on-demand: The Kind Leader Series - Connection
- Understanding Approaches to Social Media Communication
- Using Punctuation Marks
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Writing, Editing, & Research
- Using the Parts of Speech
- Conquering the Challenges of Public Speaking
- Creating Brands through People and Planning
- Marketing & Public Relations
- Communication Skills
- Building Trust: Ethics and the Marketing Mix
- Leadercamp on-demand: Critical Thinking for Relational Leadership
- Leadercamp on-demand: Critical Thinking
- Developing Your Critical Thinking and Cognitive Flexibility
- Leadership Insights on Critical Thinking
- Unlocking Your Own Creative Genius
- Writing Skills for Public Relations
- Strategies for the Modern Public Relations Professional
- Creativity
- Skills Builder - Creativity
- Supporting others to innovate
- Customer Success Manager Journey
- Sales & Presentation Skills
- Motivating Action with a Compelling and Data-driven Story
- Curiosity and Creativity
- Fostering a Growth Mindset in the Age of AI
- The Discovery Meeting: Starting Off on the Right Foot
- Customer Relationships
- A Customer First Mindset
- Preparing Impactful Presentations that Drive Decision Makers to Action
- Communication & Listening Skills
- Unleashing Personal and Team Creativity
- Selecting a Project Management Approach (2021 Update)
- Exploring Project Management, Then and Now (2021 Update)
- Strategically Focused Project Management
- Ethics and Project Management
- Customer Experience Manager Journey
- Creativity
- Project Management Basics
- Leading an Innovation Culture to Future-proof Your Organization
- Nurturing the Creative Power of Your Team
- Becoming Authentic, Accountable, and Trustworthy
- New Project Manager Essentials
- Creating a Project Schedule and Budget
- Defining a Project Scope and Team
- Embedding Data-driven Decisions into Organizational Culture
- Taking Final Steps to Bring a Project to its Close
- Navigating through Changes and Conflicts in Projects
- Managing a Project to Minimize Risk and Maximize Quality
- Research
- The Essential Role of the Agile Product Owner
- Exploring Data Visualization
- Product Management: Designing and Running Experiments
- Innovating with Lean Product Management
- Developing and Supporting an Agile Mindset
- Building Agile Capabilities in Your Organization
- Proven Techniques for Technical Communication
- Product Management: Market Research Basics
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Keeping Business Calls Professional
- Customer Success and Experience
- Communication Skills
- Customer Service
- Communication and Giving Feedback
- Leading Collaboration
- Mindfulness, Accountability, and Resilience
- Empathy and Emotional Intelligence
- Inspiring Engagement and Resilience
- Developing Diplomacy and Tact
- Keeping Your Coachee Committed and Accountable
- Managing Motivation during Organizational Change
- Programming Fundamentals: Algorithms, Sorting, & Searching
- Accomplishing Goals with Perseverance and Resilience
- Delivering Feedback That Encourages Growth
- Building Up Your Emotional Intelligence
- Pandemic Preparedness and Management
- Leading Change
- Leading Teams and Engagement
- Leading in the Post-pandemic Workplace
- Taking the Lead with Workplace Motivation and Engagement
- Making Change Stick
- Developing a Successful Team
- Moving Forward with Change Planning
- Being an Effective Manager When Times Are Tough
- Navigating Your Team through Strategic Change
- Moving toward Operational Excellence
- Cultivating Digital Dexterity
- Leveraging Agile Enablers for Change Management and Digital Transformation
- Collaborating with Analytics Teams
- Design Thinking: Starting Your Journey
- Understanding Transformative Digital Customer Experiences
- Digital Transformation Way Forward
- Mapping and Analyzing Customer Journeys
- Digital Transformation Framework
- Data Visualization for Business Decision Making
- Foundations of Analytics Literacy
- Foundations of Data Literacy
- Essential Business Analytics
- Reinventing and Rethinking Business Models
- Training and Development Director Journey
- Teamwork & Collaboration
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Building Personal Power through Influence
- Negotiating the Best Solution
- The First Steps in Negotiating
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Negotiating Well and Going for the Close
- Influence & Buy-in
- Introduction to Digital Transformation
- Professional in Human Resources: Talent Planning
- Professional in Human Resources: Talent Sourcing
- Getting Your Pitch Heard
- Planning Meetings Fit for Purpose
- Talent Management & Onboarding
- Leading Meetings & Presentation Skills
- Managing Employee Development
- Managing Your Company's Talent
- Ensuring Onboarding Success
- Training and Development
- Developing Talent through Succession Planning
- Operations Research Analyst Journey
- Learning and Development
- Business Process and Continuous Improvement
- Becoming a Continuous Learner
- Exploring Business Process Automation
- Using Lean to Perfect Organizational Processes
- Applying Value Stream Mapping in Lean Business
- Using Lean to Reduce Waste and Streamline Value Flow
- Using Lean to Improve Flow and Pull
- Communication and Listening
- Independence and Relationships
- Enabling Business Process Improvement
- Building Success through Self-improvement
- Unleashing Your Self-confidence
- Reading, Writing, and E-mails
- Developing a Team of Creative Gurus
- Organizing Your E-mail
- Enhancing Communication through Listening
- Encouraging Innovation and Experimentation with AI
- Overcoming Barriers to Effective Listening
- Listening to Engage, Empower, and Influence
- Transforming the Workplace Using Artificial Intelligence
- Software Design and Development: Modeling with UML
- Innovating effectively
- Using creativity and developing ideas
- Imagining and generating ideas
- Innovation Mindset Journey
- The Collaborative Leader
- Getting Started with Machine Learning
- Exploring Virtual Collaboration
- Cultivating Cross-functional Team Collaboration
- Enabling Strategic Collaboration with Business-IT Alignment
- Leading through Shared Vision
- Leadership Insights on Leading Collaboratively
- The Collaborative Leader
- Leading a Customer-Centric Culture
- Design Thinking for Innovation: Stakeholder Engagement
- Design Thinking for Innovation: Defining Opportunities
- Shaping the Customer Experience across Digital and Physical Channels
- Design Thinking for Innovation: Prototyping and Testing
- Leadership Insights on Leading a Customer-Centric Culture
- Leadership Toolkit: Facilitating a Brainstorming Session
- Leading a Customer-centric Culture
- Leading Innovation
- Design Thinking for Innovation: Brainstorming and Ideation
- Leadership Insights on Leading Innovation
- Leading Innovation
- Developing Personal Accountability
- Using Business Etiquette to Increase Your Professionalism
- Managing & Leading through Unexpected Disruption
- Virtual Work in the New Normal
- Your New Work (and Home) Environment
- Managing in a Crisis
- Facilitating Sustainable Change
- Embracing Change at Work
- Getting Set-up at Home
- Efficiency & Productivity in the New Normal
- Organizing emails in Outlook 365
- Developing Emotional Intelligence
- Building a Circle of Connections for Networking Success
- Earning and Offering Trust at Work
- Taking Responsibility for Your Accountability
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Receiving Feedback with an Open Mind
- Using messaging & call tools in Teams 2022
- Creating & managing meetings in Teams 2022
- Be Ready
- Be Professional
- Be Authentic
- Be Productive
- Rookie to Rockstar: Mastering Professional Effectiveness
- Remaining Tactful and Diplomatic under Pressure
- Be Liked and Respected in the Workplace
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Sending E-mails to the Right People
- Creating a Solid Support Base through Peer Relationships
- Writing Effective E-mails and Instant Messages
- Editing and Proofreading Business Documents
- Writing with a Professional Mindset
- Reasoning, Decision Making, and Critical Thinking
- Basics of Analytics
- Analytics Literacy for Business Professionals
- Improving Your Reading Speed and Comprehension
- Basic Analytical Methods
- Evaluating Systems with Data Modeling
- Personal Productivity while Working Remotely
- Communication and Managing up
- Staying Positive while Managing Stress and Mindsets
- Collaboration and Teamwork
- Building Resilience in Your Personal and Professional Life
- A Difficult Boss Doesn't Have to Be a Difficult Problem
- Becoming a Successful Collaborator
- Building a Win-win Relationship with Your Manager
- Optimizing Your Workplace Well-being
- Managing and Supporting Employee Wellness
- Thriving with High-pressure Work
- Becoming an Effective Cross-functional Team Member
- Making Difficult Conversations Meaningful
- Programming Fundamentals : Command Line Interface & Operating System Commands
- Programming Fundamentals: Introduction to Programming
- Programming Fundamentals: Systematic Design with Pseudocode
- ChatGPT & Its Practical Use Cases
- Preparing for Pandemic and Crisis
- Navigating the Post-Pandemic Workplace
- Strength under Pressure: Building Perseverance and Resilience
- Making the Most of an Organizational Change
- Problem Solving: Defining and Stating the Problem
- Problem Solving: Generating Solutions
- Problem Solving: Choosing and Implementing the Right Solution
- Promoting a Positive Work Environment
- Become a Better Problem Solver by Telling Better Stories, powered by MIT SMR
- Workplace Diversity, Equity, and Inclusion in Action
- Removing Systemic Bias from Organizational Culture: Session Replay
- Using Communication Strategies to Bridge Cultural Divides
- Advancing DEI with Agility
- Ethical, Privacy, & Intellectual Property Considerations for ChatGPT
- Achieving Health Equity: From Principle to Practice
- Introduction to SQL Bootcamp: Session 4 Replay
- Running Meetings in Better Directions
- Corporate Trainer Journey
- Influence, Presence, & Leading Meetings
- Software Design and Development: Methodologies
- Software Design and Development: Software Engineering & SDLC Phases
- Software Design and Development: Object-oriented Analysis and Design
- Welcome to the Skillsoft Leadership Development Program
- Modeling Ethical Leadership
- Introduction to SQL Bootcamp: Session 2 Replay
- Introduction to SQL Bootcamp: Session 3 Replay
- Introduction to SQL Bootcamp: Session 1 Replay
- Influencing through Positive Leadership
- Influencing without Authority
- Understanding Unconscious Bias
- Capturing the Attention of Senior Executives
- Getting Started with Design Thinking
- Presentation Skills
- Presenting Virtually
- Building and Delivering a Great Virtual Presentation
- Time Management
- Organizational Skills
- Preparing a Great Virtual Presentation
- Building the Foundation for an Effective Team
- Being an Effective Team Member
- Strategies for Building a Cohesive Team
- Effective Team Communication
- Leading in a Hybrid Workplace
- Communication Skills
- Teamwork & Collaboration
- Conveying Your Message without Words
- Get Organized and Stop Procrastinating
- Set Your Workspace Up For Success
- Managing a Hybrid Team Successfully
- Developing a Mindset of Growth and Learning
- Expanding Your Communication Skill Set
- Critical Thinking: Challenging Assumptions
- Critical Thinking: Drawing Sound Conclusions
- Critical Thinking: Investigating Arguments
- Building Customer Relationships in a Virtual Environment
- Getting started in Excel 365 (2023)
- Entering data in Excel 365 (2023)
- Leading with Values and Ethics
- Being a Responsible Corporate Digital Citizen
- Leadership Insights on Leading with Values & Ethics
- Fundamentals of AI & ML: Foundational Data Science Methods
- Forging New Paths: Women's Advancement In Life and Work
- Amplifying Your Voice
- Evolving Your Power and Influence
- Building Your Bounce
- The Get Better Mindset
- The Power of Insight: How Self-Awareness Helps Us Succeed at Work and in Life
- Leadership Insights on Mindfulness
- Captivate Everyone You Meet and Never Be Forgotten, Overlooked or Interrupted Again
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Leadership Insights on Networking with your Peers
- Take a Deep Breath and Manage Your Stress
- Leading Your Life and Work
- Leadership Insights on Leading with Executive Presence
- Leadership Insights on Developing Women Leaders
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Becoming Your Own Best Coach
- Making the Most of Making Mistakes
- Taking Effective and Professional Notes
- Avoid Procrastination by Getting Organized Instead
- Achieve Productivity in Your Personal Life
- Detail-oriented and Organizational Skills
- Organize Your Physical and Digital Workspace
- Getting the Details Right: Spelling Basics
- Using Strategic Thinking to Consider the Big Picture
- Identifying Risks in Your Organization
- Problem Solving
- Leveraging the Power of Analogical Thinking
- Outwitting Your Cognitive Bias
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Reaching Efficient Solutions with Computational Thinking
- Getting to the Root of a Problem
- Defining Alternative Solutions to a Problem
- Using Active Listening in Workplace Situations
- Communication Skills
- Listening Even When It's Difficult to Listen
- Do We Have A Failure to Communicate?
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Cultivating a Passion for Learning in Yourself and Others
- Communicating Effectively with Customers
- Trust Building through Effective Communication
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
- Basics of Customer Service
- Embracing a Customer-obsessed Mentality
- Interacting with Customers
- Designing a Customer Service Strategy
- Customer Service: Generating Effective Solutions
- Polishing Your Skills for Excellent Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Customer Service: Interpreting Customers’ Service Priorities
- Women in Leadership: Building Your Infrastructure for Leadership
- Developing a Plan to Further Your Career
- How to Get Out of Your Own Way and Achieve Success
- Using images in PowerPoint 365
- Designing your slides in PowerPoint 365
- Formatting your presentation in PowerPoint 365
- Ten common tools in PowerPoint 365
- Saving & Sharing Presentations in PowerPoint 365
- Getting started in PowerPoint 365
- Customer Service: Adapting to Your Customers' Cues
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Customer Service Excellence: How to Deliver Exceptional Service
- Customer Service: Discovering Customer Needs
- Rapport Building in Customer Service
- Uncovering and Utilizing Your Talents and Skills
- Customer Service: Strengthening Your Service Skills
- Maximize Your Productivity by Managing Time and Tasks
- The Art of Staying Focused
- Make The Time You Need: Get Organized
- Be Productive by Working Efficiently
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Aligning Goals and Priorities To Manage Time
- Navigating Challenging Situations with Diplomacy and Tact
- How to Learn Effectively
- Keeping Your Skill Set Current in the Digital Economy
- Leadership Development Core Journey
- Agility in Leadership
- Enabling Execution through Leadership
- Embracing Diversity through Leadership
- Leadership Insights on Leading with Agility
- The Agile Leader
- Leading Diversity
- Leadership Insights on Leading Diversity
- Creating a Successful Business Execution Culture
- Leadership Insights on Leading a Culture of Execution
- Problem Solving and Decision Making through Leadership
- Leadership Insights on Problem Solving & Decision Making
- Leading through Problem Solving and Decision Making
- Visionary Leadership
- Leading through Shared Vision
- Leadership Insights on Leading Vision
- Accountability through Leadership
- Leadership Insights on Being Accountable
- Team Leadership
- Leadership Insights on Building & Leading Teams
- Building and Leading Successful Teams
- Accountable Leadership
- Leading by Coaching
- Leadership Insights on Coaching
- Developing the People You Lead
- Emotionally Intelligent Leadership
- Leadership Insights on Emotional Intelligence
- Becoming an Emotionally Intelligent Leader
- Leading by Developing People
- Expert Insights on Women in Leadership
- Leadership Insights on Developing People
- Developing Successful Coaching Relationships
- Clarity and Conciseness in Business Writing
- Communicating with Confidence
- Customer Service: Fostering a Service Mindset
- Cassie Rich's Transcript
- Cassie Rich's Wallet
- About Accredible