Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Cathyrine Baccay's Credentials
- Cathyrine Baccay's Wallet
- Polishing Your Feedback Skills
- Release, Service Level, and Availability Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Event, Incident, and Problem Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Introduction
- CGI Annual Tour F2025
- CGI PH GBS: Associate Consultant Journey
- Using macros in Excel 365
- Managing macros in Excel 365
- Performing data analysis and forecasting in Excel 365
- Creating and editing macros in Excel 365
- Creating PivotTables and PivotCharts in Excel 365
- Manipulating PivotTable data in Excel 365
- Collaborating effectively in Excel 365
- Creating advanced charts in Excel 365
- Referencing data in Excel 365
- Solving</br>data problems</br>in Excel 365
- Finding and analyzing data with formulas in Excel 365
- Applying custom formatting in Excel 365
- Using conditional formulas in Excel 365
- Filtering and sorting data in Excel 365
- Establishing AI Guardrails and Governance
- Generative AI and Its Impact to Everyday Business
- Finding and grouping data in Excel 365
- CGI Annual Tour F2024: Corporate Services (retired October 2023)
- Customizing text & number formats in Excel 365
- Verifying and Building on Creative Ideas
- Unleashing Personal and Team Creativity
- Serving Digital Customers with Omnichannel
- CGI APAC: Customer Experience Journey
- Shaping the Customer Experience across Digital and Physical Channels
- Understanding the Digital Customer
- Applying Virtual Assistant Technology
- Effective Edge Computing
- Understanding Augmented Reality in Business
- Creating Engagement with Virtual Reality
- Using Robots and RPA in the Workplace
- Connecting with the Internet of Things
- Transforming the Workplace Using Artificial Intelligence
- Getting Started with Machine Learning
- Exploring Business Process Automation
- Implementing a Process Automation Strategy
- Enhancing the Customer Experience with HCI
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Expert Insights on Call Center Operations Management
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Designing a Customer Service Strategy
- Providing On-site Customer Service
- Rapport Building in Customer Service
- Customer Service: Strengthening Your Service Skills
- Customer Service: Generating Effective Solutions
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Discovering Customer Needs
- Customer Service: Fostering a Service Mindset
- PL-300: Using Time Intelligence in Power BI
- PL-300: Understanding Data Visualization
- PL-300: Power BI for Data Analysis
- PL-300: Loading & Transforming Data in Power BI
- PL-300: Advanced Modeling Technique in Power BI
- PL-300: Applying the DAX Formula Language in Power BI
- PL-300: An Overview of Data Modeling in Power BI
- PL-300: Analysis & Sharing Features in Power BI
- PL-300: Using the Power BI Service
- PL-300: Matrix & Treemap Controls in Power BI
- PL-300: Maps, Waterfall Charts, & Scatter Plots in Power BI
- PL-300: Leveraging Power BI with Ribbon, Line, Column, & Pie Charts
- PL-300: Creating & Formatting Charts In Power BI
- PL-300: Preparing Data for Visualizations in Power BI
- PL-300: Sharing Power BI Reports & Workspaces
- PL-300: Applying Power BI's Advanced Analysis Features
- PL-300: Extracting Insights from Data Using Power BI
- PL-300: Working with Filters in Power BI
- Leading Innovation
- Leadership Insights on Leading Innovation
- Cathyrine Baccay's Transcript
- Cathyrine Baccay's Wallet
- About Accredible