Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Charlene Ng's Credentials
- Charlene Ng's Wallet
- CGI Annual Tour F2025
- Serving Digital Customers with Omnichannel
- Shaping the Customer Experience across Digital and Physical Channels
- Applying Virtual Assistant Technology
- Exploring Business Process Automation
- Creating Engagement with Virtual Reality
- Implementing a Process Automation Strategy
- Using Robots and RPA in the Workplace
- Effective Edge Computing
- Understanding Augmented Reality in Business
- Understanding the Digital Customer
- Enhancing the Customer Experience with HCI
- Connecting with the Internet of Things
- Transforming the Workplace Using Artificial Intelligence
- Getting Started with Machine Learning
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Providing Effective Internal Customer Service
- Providing Telephone Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Generative AI and Its Impact to Everyday Business
- Establishing AI Guardrails and Governance
- CGI: Generative AI Foundations
- Unleashing Personal and Team Creativity
- Influencing through Positive Leadership
- Communicating with Confidence
- Capturing the Attention of Senior Executives
- Verifying and Building on Creative Ideas
- Building Innovation Cultures and Leaders
- CGI Annual Tour F2024: Corporate Services (retired October 2023)
- Expert Insights on Strategic Thinking
- Expert Insights on Mindsets
- Developing a Growth Mindset
- Leadership Insights on Leading through Motivation
- Using Strategic Thinking to Consider the Big Picture
- Expert Insights on Ethics
- CGI APAC: Professional Edge Program
- Recognizing and Addressing Micro-behaviors in the Workplace
- The Building Blocks of Building Trust
- CGI APAC: Diversity, Equity, and Inclusion
- Becoming a DEI Ally and Agent for Change
- Adopting an Inclusion Mindset at Work
- Workplace Diversity, Equity, and Inclusion in Action
- Moving from Bias to Inclusion in a DEI Journey
- Taking the Lead with Workplace Motivation and Engagement
- Personal Power and Credibility
- Taking Effective and Professional Notes
- Conducting an Effective Hiring Interview
- Outwitting Your Cognitive Bias
- Investigating Arguments
- Reaching Sound Conclusions
- Expert Insights on Critical Thinking
- Leveraging the Power of Analogical Thinking
- Building Personal Power through Influence
- Confronting Your Assumptions
- Mastering Digital Transformation
- Best Practices for Digital Transformation
- Power Up: Turning on Your Self-starter Potential
- Expert Insights on Trust
- Six Sigma Measurement Systems Analysis
- Communicating Effectively with Customers
- Earning and Offering Trust at Work
- Developing Diplomacy and Tact
- Trust Building through Effective Communication
- Administrative Support: Working in Partnership with Your Boss
- Administrative Support: A Positive Professional Image
- Ensuring Successful Presentation Delivery
- New Project Manager Essentials
- Professional in Human Resources: HR Organization
- Operations Management Functions and Strategies
- Digital Transformation Insights: Finance, Accounting & IT Functions
- Financial Statement Analysis for Non-financial Professionals
- Comprehending Financials: A Guide to Financial Statements
- Basic Budgeting for Non-financial Professionals
- Basic Accounting Concepts for Non-financial Professionals
- Maximize Your Productivity by Managing Time and Tasks
- Taking Stock of Your Work/Life Balance
- Expert Insights on Discovering Your Strengths
- Business Strategy: Managing Organizational Value
- Framing Opportunities for Effective Data-driven Decision Making
- Six Sigma Techniques for Improvement
- Six Sigma Control Tools and Documentation
- Six Sigma Correlation, Regression, and Hypothesis Testing
- Data Analysis and Root Cause Analysis in Six Sigma
- Lean Tools and FMEA
- Six Sigma Measurement System Analysis
- Classifying and Collecting Data
- Six Sigma: Project Management Basics
- Leading Innovation
- Basic Six Sigma Statistics
- Leadership Insights on Leading Innovation
- Six Sigma: Identifying Projects
- Six Sigma: Metrics
- Six Sigma: Quality Tools
- Six Sigma and Lean: Foundations and Principles
- Six Sigma: Team Basics, Roles, and Responsibilities
- Creating & Saving Workbooks
- Charlene Ng's Transcript
- Charlene Ng's Wallet
- About Accredible