Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Craig Parker's Credentials
- Craig Parker's Wallet
- Using Teams & Channels
- The Art and Science of Communication
- Dealing with Customer Service Incidents and Complaints
- Expert Insights on Essential Customer Service Skills
- The Discovery Meeting: Starting Off on the Right Foot
- Creating & Saving Workbooks
- Getting Started
- Sharing & Collaborating on a Document
- Getting to know the application
- Creating, Opening & Saving Documents
- Creating, Joining & Managing Meetings
- Proofing Email
- Making calls, Organizing contacts & Using voicemail
- Keeping Business Calls Professional
- Controlling Conflict, Stress, and Time in Customer Service
- Polishing Your Skills for Excellent Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Turning Objection into Opportunity during a Sales Call
- Facing Confrontation in Customer Service
- Transitioning to Office 365
- Organizing Emails
- Setting Up
- Signing in & Setting Up
- Sending & Receiving Email
- Signing in & Setting Up
- Using the Storage Tools
- Organizing Files
- Expert Insights on Selling Essentials
- Expert Insights on Negotiation
- Negotiating Well and Going for the Close
- Craig Parker's Transcript
- Craig Parker's Wallet
- About Accredible