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Danielle Smith's Credentials
Danielle Smith's Wallet
Controlling Conflict, Stress, and Time in Customer Service
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Skillsoft
Facing Confrontation in Customer Service
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Skillsoft
Writing Effective<br>E-mails and Instant Messages
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Providing Telephone Customer Service
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Dealing with Customer Service Incidents and Complaints
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Getting Email Right Series
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Danielle Smith's Transcript
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