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- FMEA and Design for Six Sigma
- Six Sigma Project Management Essentials
- Management and Planning Tools for Six Sigma
- Lean Principles in Six Sigma Projects
- Organizational Goals and Six Sigma
- Six Sigma Performance Metrics
- Six Sigma Voice of the Customer
- Six Sigma: Team Basics, Roles, and Responsibilities
- The Service Value Chain and General Management Practices
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Key Concepts and the Four Dimensions of Service Management
- Identifying Six Sigma Projects
- Dayna Reid's Transcript
- Dayna Reid's Wallet
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