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- CompTIA A+ 220-1002: Application Installation, Networking, & Tools
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- Introduction to Artificial Intelligence
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
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- Confronting Your Assumptions
- Leveraging the Power of Analogical Thinking
- Contributing as a Virtual Team Member
- Solve Problems Using Systems Thinking in the Workplace
- Illustrating Notes in OneNote Windows 10
- Choosing and Using the Best Solution
- Defining Alternative Solutions to a Problem
- Internet of Things Overview
- Getting to the Root of a Problem
- Learning from Failure
- Improving Your Memory Skills
- End-User Security: The End-User Perspective
- Improving Your Technical Writing Skills
- Self-improvement for Lifelong Success
- Making an Impact with Non-verbal Communication
- Uncovering and Utilizing Your Talents and Skills
- Unleashing Personal and Team Creativity
- The Art and Science of Communication
- Working Well with Others
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- How to Get Out of Your Own Way and Achieve Success
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- Planning an Effective Presentation
- Beat Procrastination by Boosting Your Creativity and Drive
- Microsoft Security: Compliance Concepts & Methodologies
- Social Media Usage Trends & App Risks
- Creating Slideshows & Collages in Adobe Photoshop Elements 13
- Organizing Presentation Assets in PowerPoint 2019 for Windows
- Resolving Workplace Conflict
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- Photoshop Basics
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- Shaping Documents in Word 2019 for Windows
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- Organizing Emails in Outlook 2019 <br>for Windows
- Optimizing Workflows in Outlook 2019 for Windows
- Cloud Solutions: Supporting Cloud Operations
- Formatting Data in Excel 2019<br> for Windows
- Microsoft 365 Fundamentals: Microsoft 365 Pricing and Support
- Organizing Your E-mail
- Windows Client: Working with Devices in Windows 10
- SRE Troubleshooting Processes
- MS-300 - Deploying Microsoft 365 Teamwork: OneDrive for Business
- Microsoft 365 Fundamentals: Skype for Business, Teams, & Collaboration
- Using the Storage Tools in OneDrive for Business 2020
- Organizing Files in OneDrive for Business 2020
- Signing in & Setting Up SharePoint 2016
- Configuring Word 2010 for Windows
- Calendar Tools in Outlook 2010 for Windows
- Exploring and setting up Microsoft Teams 2021
- Using Outlook 2016 for Windows with Office 365
- Formatting Email in Outlook 2010 for Windows
- Microsoft 365 Fundamentals: Microsoft 365, Exchange, & SharePoint
- Getting to know the Office 365 web portal
- Backup & Recovery: Windows Client Backup and Recovery Tools
- Configuring the Outlook Client in Outlook 365
- Difficult People: Why They Act That Way and How to Deal with Them
- Developing a Plan to Further Your Career
- Windows 10: Configure System & Data Recovery
- Microsoft 365 Mobility & Security: Implementing Mobile Device Management
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Microsoft 365 Fundamentals: Windows 10 Enterprise
- Windows 10: Active Directory Management
- Personal Power and Credibility
- Using Windows 10 (Fall Creators Update)
- Microsoft 365 Spring 2022 Updates
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Navigating in a Desktop Environment in Windows 10 (Fall Creators Update)
- Getting Started in Windows 11
- Microsoft 365 Fundamentals: Office 365 & Collaboration
- Expert Insights on Essential Customer Service Skills
- Customer Service: Engaging with Customers
- Polishing Your Skills for Excellent Customer Service
- Facing Confrontation in Customer Service
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- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Providing Telephone Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Customer Service: Strengthening Your Service Skills
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- Expert Insights on Customer Relationships
- Customer Service: Generating Effective Solutions
- Customer Service: Fostering a Service Mindset
- Customer Service: Adapting to Your Customers' Cues
- Communicating Effectively with Customers
- Interacting with Customers
- Building Customer Relationships in a Virtual Environment
- Inserting & Manipulating Data in Excel 2019 for Windows
- Expert Insights on Call Center Operations Management
- Malware Removal: Remediating an Infected System
- Creating & Saving Workbooks in Excel 2019 for Windows
- Getting Started in Excel 2019 for Windows
- Customizing the Browser in<br> Firefox 50
- Cloud Service Models & Benefits and Issues
- Managing teams & channels in Teams 2022
- Setting up the application in Outlook Microsoft 365
- Sending and receiving emails in Outlook Microsoft 365
- Customer Service: Discovering Customer Needs
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- Controlling Conflict, Stress, and Time in Customer Service
- SCRUM Roles
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