Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Debra Stratton's Credentials
- Debra Stratton's Wallet
- Using visual elements</br>in Excel 365
- Collaborating effectively in Excel 365
- Managing macros in Excel 365
- Getting started in Excel 365
- Creating & Editing Macros in Excel 2019 for Windows
- Software Project Management Communication Skills
- Using macros in Excel 365
- Becoming Your Own Best Coach
- Customer Success Manager Journey
- Sales & Presentation Skills
- Preparing Impactful Presentations that Drive Decision Makers to Action
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Presenting Virtually
- Running Meetings in Better Directions
- Keeping Your Skill Set Current in the Digital Economy
- Motivating Action with a Compelling and Data-driven Story
- Curiosity and Creativity
- Developing a Mindset of Growth and Learning
- Fostering a Growth Mindset in the Age of AI
- Building Success through Self-improvement
- Preparing a Great Virtual Presentation
- Building and Delivering a Great Virtual Presentation
- Becoming a Continuous Learner
- Developing a Team of Creative Gurus
- A Customer First Mindset
- How to Learn Effectively
- Planning Meetings Fit for Purpose
- Six Sigma Voice of the Customer
- Exploring Customer Journey Mapping
- Shaping the Customer Experience across Digital and Physical Channels
- ChatGPT & Its Practical Use Cases
- Providing a Great Customer Experience
- Nurturing the Creative Power of Your Team
- Unleashing Personal and Team Creativity
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Ten common tools in Excel 365
- Listening to Engage, Empower, and Influence
- Inserting & Editing data in Excel for the Web
- Finding & organizing files in Teams 2022
- Overcoming Barriers to Effective Listening
- AI in the Workplace
- Responsible Use of AI
- AI Change Management: Understanding Drivers and Impact
- AI Change Management: Leading the Transformation
- AI for Leaders: Activate
- AI for Leaders and Mobilizers
- AI for Leaders: Accelerate
- Coaching Techniques That Inspire Coachees to Action
- Keeping Your Coachee Committed and Accountable
- Building the Foundation for an Effective Team
- Building Rapport through Strong Collaboration
- Building Up Your Emotional Intelligence
- Art and Science of Behavioral Interviewing
- Getting started in Word 365 (2024)
- Creating a Coaching at Scale Program
- Leading by Motivating
- Planning Your Growth as a Leader
- Assessing Your Organization's Potential for High Performance
- Skills Builder - Leadership
- Adaptive leadership
- Managing and supporting others
- Leadercamp on-demand: How Emotionally Intelligent Am I?
- Business Execution: How Things Get Done
- Controlling Conflict, Stress, and Time in Customer Service
- Managing tasks
- Resolving Workplace Conflict
- Bridging Differences in Cross-cultural Communication
- Understanding emotions
- Leading through Inspiration
- Achieving Customer-centric Design with User Personas
- Handling Team Conflict
- Staying Positive while Managing Stress and Mindsets
- Collaboration and Teamwork
- Building Resilience in Your Personal and Professional Life
- Becoming a Successful Collaborator
- Positive Atmosphere: Establishing a Positive Work Environment
- Managing Pressure and Stress to Optimize Your Performance
- Take a Deep Breath and Manage Your Stress
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Personal Productivity while Working Remotely
- Facing Virtual Team Challenges
- Being an Effective Team Member
- Strategies for Building a Cohesive Team
- Communication and Managing up
- Contributing as a Virtual Team Member
- Capturing the Attention of Senior Executives
- Encouraging Team Communication and Collaboration
- Enhancing Communication through Listening
- Preparing for Pandemic and Crisis
- A Difficult Boss Doesn't Have to Be a Difficult Problem
- Navigating the Post-Pandemic Workplace
- Problem Solving: Defining and Stating the Problem
- Problem Solving: Generating Solutions
- Problem Solving: Choosing and Implementing the Right Solution
- Completing tasks
- Skills Builder - Problem Solving
- Analysing complext problems and solutions
- Implmenting strategic plans
- Exploring problems
- Improving Collaboration through Psychological Safety
- Communication & Listening Skills
- Customer Relationships
- Be Liked and Respected in the Workplace
- Be Productive by Working Efficiently
- Leadership Transitions: Becoming a Frontline Manager
- Leadership Transitions: Moving into Middle Management
- Managing in a Crisis
- Facing Challenges as a First-time Manager
- Effectively Directing and Delegating as a Manager
- The Reality of Being a First-time Manager
- Being a Fair and Caring Manager
- Building a Win-win Relationship with Your Manager
- Customer Service: Strengthening Your Service Skills
- Leveraging the Power of Analogical Thinking
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Using Strategic Thinking to Consider the Big Picture
- Identifying Risks in Your Organization
- Defining Alternative Solutions to a Problem
- Problem Solving
- Customer Service Representative Journey
- Sharpening Your Focus to Stay on Track
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Trust Building through Effective Communication
- Getting the Details Right: Spelling Basics
- Getting to the Root of a Problem
- Do We Have A Failure to Communicate?
- Detail-oriented and Organizational Skills
- Communication Skills
- Saving Time by Setting Goals
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Achieve Productivity in Your Personal Life
- The Art of Staying Focused
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
- Embracing a Customer-obsessed Mentality
- Making the Most of Making Mistakes
- Taking Effective and Professional Notes
- Providing Telephone Customer Service
- Basics of Customer Service
- Professionalism, Accountability, & Ethics
- Polishing Your Skills for Excellent Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Managing Your Time So It Doesn’t Manage You
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Moving from Bias to Inclusion in a DEI Journey
- Customer Service: Becoming a Chat Agent Star
- Activating DEI Culture Shifts
- Adopting an Inclusion Mindset at Work
- Your Role in Workplace Diversity
- Overcoming Your Own Unconscious Biases
- Building Shared Understanding across Cultural Divides
- Taking Responsibility for Your Accountability
- Making Difficult Conversations Meaningful
- Gaining a Positive Perspective on Feedback
- Polishing Your Feedback Skills
- Delivering Feedback That Encourages Growth
- Receiving Feedback with an Open Mind
- How Culture Impacts Communication
- Understanding Unconscious Bias
- Developing a Plan to Further Your Career
- Difficult People: Strategies to Keep Everyone Working Together
- Leadership Transitions: Moving into Senior Leadership
- Customer Service: Discovering Customer Needs
- Remaining Tactful and Diplomatic under Pressure
- Customer Service: Interpreting Customers’ Service Priorities
- Administrative Support: Interacting Effectively with Colleagues
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- How to Manage Difficult Conversations
- Working Well with Others
- Getting started in Excel 365 (2023)
- Creating a Solid Support Base through Peer Relationships
- Using Business Etiquette to Increase Your Professionalism
- Microsoft 365 Summer 2023 Update
- Improving Your Technical Writing Skills
- Customer Service: Adapting to Your Customers' Cues
- Communicating Effectively with Customers
- Effective Team Communication
- Overcoming Unconscious Bias in the Workplace
- Customer Service: Fostering a Service Mindset
- Expanding Your Communication Skill Set
- Embedding Inclusion into Everyday Experiences
- Interacting with Customers
- Rapport Building in Customer Service
- Microsoft 365 Spring 2022 Updates
- Microsoft 365 Spring 2023 Updates
- Debra Stratton's Transcript
- Debra Stratton's Wallet
- About Accredible