Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Delisha Martis's Credentials
- Delisha Martis's Wallet
- Embracing Agile at Scale
- Ensuring Onboarding Success
- Conducting an Effective Hiring Interview
- Measuring Outcomes and Using KPIs
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Managing Employee Development
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Applicant Screening: The First Step in Hiring the Best
- Designing a Customer Service Strategy
- Developing an Effective Business Case
- Preparing and Implementing a Business Plan
- Customer Service: Strengthening Your Service Skills
- Learning from Failure and Success
- Developing a Mindset of Growth and Learning
- Making the Case for Your Business Project
- Art and Science of Behavioral Interviewing
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Enabling Business Process Improvement
- Communicating Effectively with Customers
- Interacting with Customers
- Customer Service: Generating Effective Solutions
- Customer Service: Becoming a Chat Agent Star
- Building Customer Relationships in a Virtual Environment
- Customer Service: Fostering a Service Mindset
- Enhancing Communication through Listening
- Delisha Martis's Transcript
- Delisha Martis's Wallet
- About Accredible