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- Generative AI and Its Impact to Everyday Business
- Navigating AI Ethical Challenges and Risks
- Sending & Receiving Email in Outlook 2016 for Windows
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- MD-102: Configuring Device Enrollment Using Intune
- Using Microsoft Identity Management & BYOD Solutions
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
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- The Guiding Principles of the Service Value System and Continual Improvement Model
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
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