Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Derek Pochurko's Credentials
- Derek Pochurko's Wallet
- ITIL® 4 Foundation: Key Concepts of Service Management
- Communicating with Confidence
- Negotiating the Best Solution
- Expert Insights on Negotiation
- The First Steps in Negotiating
- Taking Effective and Professional Notes
- Expert Insights on Listening
- Using Active Listening in Workplace Situations
- Listening Even When it's Difficult to Listen
- Expert Insights on Giving Feedback
- Polishing Your Feedback Skills
- Expert Insights on Email Productivity
- Organizing Your<br/>E-mail
- Getting Email Right Series
- Sending E-mails to the Right People
- Writing Effective<br>E-mails and Instant Messages
- Expert Insights on Difficult Conversations
- Expert Insights on Dealing with Conflict
- A Difficult Boss Doesn't Have to Be a Difficult Problem
- Difficult People: Strategies to Keep Everyone Working Together
- Difficult People: Can't Change Them, so Change Yourself
- Difficult People: Why They Act That Way and How to Deal with Them
- Capturing the Attention of Senior Executives
- Effective Stakeholder Communications for Technology Professionals
- Proven Techniques for Technical Communication
- Do We Have A Failure to Communicate?
- Become a Great Listener
- Making an Impact with Non-verbal Communication
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Trust Building through Effective Communication
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Creating<br/>Well-constructed Sentences
- The Art and Science of Communication
- Using<br/>Punctuation Marks
- Abbreviating, Capitalizing, and Using Numbers
- Getting the Details Right: Spelling Basics
- Using the Parts of Speech
- Expert Insights on Measuring & Managing Performance
- Detecting and Dealing with Performance Problems
- Planning an Effective Performance Appraisal
- Resolving Workplace Conflict
- Confronting Workplace Conflict
- Managing Multigenerational Employees
- Expert Insights on Managing Across Generations
- Maintaining a Cohesive Multigenerational Workforce
- Managing the Unique Needs of Experts
- Expert Insights on Managing & Developing People
- Managing for Cross-functionality
- Managing Your Company's Talent
- Managing Employee Development
- Being a Fair and Caring Manager
- Expert Insights on Leading Teams
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Strategies for Managing Technical Teams
- Strategies for Building a Cohesive Team
- Handling Team Conflict
- Leading a Cross-functional Team
- Developing a Successful Team
- Building the Foundation for an Effective Team
- Taking Your Team to the Next Level with Delegation
- Expert Insights on Delegation
- Getting What You Expect from Your Delegate
- Effectively Directing and Delegating as a Manager
- Choosing and Preparing Your Delegate
- Using Communication Strategies to Bridge Cultural Divides
- Expert Insights on Managing a Culturally Diverse Team
- How Culture Impacts Communication
- Expert Insights on Setting and Managing Priorities
- Expert Insights on Motivating People
- Expert Insights on Mentoring
- Expert Insights on Leading Effective Meetings
- Defining Alternative Solutions to a Problem
- Fostering Mentoring Relationships
- Running Meetings in Better Directions
- Expert Insights on Giving and Receiving Feedback
- Planning Meetings Fit for Purpose
- Expert Insights on Being a First-time Manager
- Expert Insights on Empowering Employees
- Taking Action to Empower Employees
- Encouraging Team Communication and Collaboration
- Expert Insights on Coaching
- Keeping Your Coachee Committed and Accountable
- Coaching Techniques That Inspire Coachees to Action
- Women in Leadership: Moving Beyond Gender Roles as a Leader
- Women in Leadership: Building Your Infrastructure for Leadership
- Expert Insights on Women in Leadership
- Women in Leadership: Mastering Key Leadership Competencies
- Navigating Other People's Emotions
- Navigating the Workplace with Emotional Intelligence
- Expert Insights on Leading with Vision
- Expert Insights on Managing Change
- Facilitating Sustainable Change
- Expert Insights on Leading Change
- Making Change Stick
- Moving Forward with Change Planning
- Experts Insights on Leadership Foundations
- Facing Challenges as a First-time Manager
- Expert Insights on Personal Branding
- Building a Leadership Development Plan
- The Reality of Being a First-time Manager
- Leading Your Team through Change
- Influencing through Positive Leadership
- Developing Emotional Intelligence
- Sharing a Vision
- Leading by Motivating
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Expert Insights on Goal Setting
- Aligning Goals and Priorities To Manage Time
- Positive Atmosphere: Establishing a Positive Work Environment
- Expert Insights on Establishing a Positive Work Culture
- Positive Atmosphere: Establishing an Engaged Workforce
- Gauging Your Leadership Performance
- Expert Insights on Developing as a Leader
- Expert Insights on Intentions
- Leading through Inspiration
- Developing a Personal Accountability Framework
- Expert Insights on Accountability
- Becoming an Accountable Professional
- Expert Insights on Mindsets
- Expert Insights on Leading with Emotional Intelligence
- Expert Insights on Managing Stress
- Expert Insights on Resilience & Perseverance
- Resuming Retail or Restaurant Operations Post-pandemic
- Compliance Brief: Filtering Facepiece Respirators and Masks
- Compliance Brief: Contact Tracing
- Business Strategy for the Post-pandemic Economy
- Navigating the Post-Pandemic Workplace
- Leading in the Post-pandemic Workplace
- Developing Your Resilience as a Healthcare Professional
- Slips, Trips, and Falls Impact: Stairs
- COMPLIANCE IMPACT: Information Security – The Break-In
- COMPLIANCE IMPACT: Using the Internet – Beware the Share
- Ergonomics Impact: Furniture and Equipment
- Infectious Disease Impact: An Overview of Infectious Diseases
- COMPLIANCE SHORT: Back Safety and Injury Prevention
- COMPLIANCE SHORT: Ergonomics for Safety
- Slips, Trips, and Falls Impact: Minimizing Walking and Working Surface Hazards
- Ergonomics Impact: Computer Ergonomics
- Building a Strategic Commitment to Sustainability
- Weighing Risks and Opportunities of Implementing Sustainability Initiatives
- The Effects of Environmental Change on Business
- Using Strategic Thinking to Consider the Big Picture
- Expert Insights on Strategic Thinking
- Thinking Strategically as a Manager
- Expert Insights on Strategic Planning & Execution
- Knowing When to Take Strategic Risks
- Expert Insights on User Research
- Expert Insights on Innovation
- Expert Insights on Problem Solving
- Verifying and Building on Creative Ideas
- Unleashing Personal and Team Creativity
- Developing a Team of Creative Gurus
- Building Innovation Cultures and Leaders
- Expert Insights on Managing Virtual Teams
- Expert Insights on Collaboration
- Expert Insights on Adapting to Change
- Expert Insights on Managing Fear
- Business Continuity Programs
- Microsoft Teams: Communicating via the App
- Using Hangouts Meet on the Web
- Using the Collaboration Tools
- Organizing & Hosting Meetings
- Organizing & Hosting Meetings
- Facing Virtual Team Challenges
- Skype for Business: Getting Started
- Organizing, Hosting & Joining Meetings
- COVID-19: A Novel Coronavirus
- Establishing Effective Virtual Teams
- Expert Insights on Managing a Crisis
- Becoming a Successful Collaborator
- Forging Ahead with Perseverance and Resilience
- How to Manage Difficult Conversations
- Being an Effective Manager When Times Are Tough
- Managing Motivation during Organizational Change
- Managing in a Crisis
- Expert Insights on Managing Risk
- Responding Effectively to Risks
- Identifying Risks in Your Organization
- Assessing Your Organization's Risks
- Expert Insights on Driving Performance
- Keeping Top Performers Challenged
- Creating a Plan for Performance Management
- Gauging Your Organization's High-performing Potential
- Key Elements of Business Execution
- Aligning Unit Goals and Imperatives
- JIRA Cloud: Reporting in Jira Software
- JIRA Cloud: Planning & Working on a Software Project
- JIRA Cloud: Configuring & Managing Boards
- JIRA Cloud: Creating & Setting Up Projects
- Versions & Plugins
- Creating Mockups
- Text, Images, Markup, Symbols, & Menu Controls
- Wireframes & UI Controls
- Scripting
- Calculations
- Maps
- Advanced Visualizations
- Time Dimensions
- Dashboards & Data Organization
- Connecting & Working with Data
- Visualization Design
- Tableau Charts
- Interface & Sharing
- ITIL® 4 Foundation: Service Management Practices (Part 2)
- ITIL® 4 Foundation: General Management Practices
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: The Guiding Principles
- ITIL® 4 Foundation: The Service Value Chain
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Polishing Your Skills for Excellent Customer Service
- Expert Insights on Essential Customer Service Skills
- Dealing with Customer Service Incidents and Complaints
- Expert Insights on Call Center Operations Management
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Designing a Customer Service Strategy
- Expert Insights on Customer Relationships
- Rapport Building in Customer Service
- Communicating Effectively with Customers
- Providing On-site Customer Service
- Providing Telephone Customer Service
- Interacting with Customers
- Vendor Management for Technology Professionals
- Six Sigma Control Tools and Documentation
- Six Sigma Correlation, Regression, and Hypothesis Testing
- Six Sigma Techniques for Improvement
- Data Analysis and Root Cause Analysis in Six Sigma
- Lean Tools and FMEA
- Six Sigma Measurement System Analysis
- Classifying and Collecting Data
- Basic Six Sigma Statistics
- Six Sigma: Identifying Projects
- Six Sigma: Project Management Basics
- Six Sigma: Metrics
- Six Sigma: Team Basics, Roles, and Responsibilities
- Six Sigma: Quality Tools
- Six Sigma and Lean: Foundations and Principles
- Optimizing Operations Using Demand Forecasting and Capacity Management
- Inventory Management: Aligning Inventory with Production and Demand
- Supply Chain Management Basics: Cutting Costs and Optimizing Delivery
- Strategic Product and Service Management
- Managing for Operational Excellence
- Operations Management Functions and Strategies
- Using Lean to Reduce Waste and Streamline Value Flow
- Applying Value Stream Mapping in Lean Business
- Using Lean to Improve Flow and Pull
- Using Lean to Perfect Organizational Processes
- Enabling Business Process Improvement
- Planning for Skills Needs and Managing Performance
- Building Career Development Programs and Succession Planning
- Individual Behavior in Organizations
- Implementing Transformational HR
- Expert Insights on Talent Management
- Expert Insights on Succession Planning
- Hitting the Recruitment<br/>Bull's-eye
- Expert Insights on Recruiting and Hiring
- Applicant Screening: The First Step in Hiring the Best
- Measuring Outcomes and Using KPIs
- Expert Insights on Firing
- Expert Insights on Performance Management & Measurement
- Ensuring Onboarding Success
- Expert Insights on Organizational Culture
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Expert Insights on Establishing a Learning Culture
- Understanding Unconscious Bias
- Expert Insights on Diversity & Inclusion
- Conducting an Effective Hiring Interview
- Expert Insights on Employee Retention
- Overcoming Your Own Unconscious Biases
- Expert Insights on Unconscious Bias
- Overcoming Unconscious Bias in the Workplace
- PRINCE2® Control, Manage, and Close Projects (2017 Update)
- Adopting PRINCE2® for your Project Environment (2017 Update)
- PRINCE2® Start, Direct, and Initiate Projects (2017 Update)
- PRINCE2® Project Quality and Control (2017 Update)
- Quality Methodologies and Standards for Project Management
- PRINCE2® Project Management Overview (2017 Update)
- PRINCE2® Project Planning and Risk Management (2017 Update)
- Procurement Planning (PMBOK® Guide Sixth Edition)
- Procurement Management (PMBOK® Guide Sixth Edition)
- Analyzing Risk (PMBOK® Guide Sixth Edition)
- Responding to Risk (PMBOK® Guide Sixth Edition)
- Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition)
- Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)
- Monitor Project Communications (PMBOK® Guide Sixth Edition)
- Planning Risk Management (PMBOK® Guide Sixth Edition)
- Identifying Risk (PMBOK® Guide Sixth Edition)
- Plan and Manage Communications (PMBOK® Guide Sixth Edition)
- Develop and Manage Resources (PMBOK® Guide Sixth Edition)
- Planning Quality Management (PMBOK® Guide Sixth Edition)
- Manage and Control Quality (PMBOK® Guide Sixth Edition)
- Plan and Acquire Resources (PMBOK® Guide Sixth Edition)
- Creating a Project Budget (PMBOK® Guide Sixth Edition)
- Validate and Control Scope (PMBOK® Guide Sixth Edition)
- Define and Sequence Activities (PMBOK® Guide Sixth Edition)
- Control the Project Schedule (PMBOK® Guide Sixth Edition)
- Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)
- Develop the Project Schedule (PMBOK® Guide Sixth Edition)
- Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
- Project Changes and Closing (PMBOK® Guide Sixth Edition)
- Managing Project Work<br/>(PMBOK® Guide Sixth Edition)
- Plan and Define Project Scope (PMBOK® Guide Sixth Edition)
- Project Fundamentals (PMBOK® Guide Sixth Edition)
- The Process Groups (PMBOK® Guide Sixth Edition)
- Project Initiation and Planning (PMBOK® Guide Sixth Edition)
- Project Management Introduction (PMBOK® Guide Sixth Edition)
- Agile Key Exam Concepts
- Agile Project Scheduling and Monitoring
- Agile Stakeholder Engagement and Team Development
- Agile Principles and Methodologies
- Agile Project Planning
- Project Management Practical Exercises
- Planning Documents
- Quality & Procurement Planning
- Documents & Terminology
- Communication, Changes & Documentation
- Controlling Project Work & Closing
- Planning & Controlling the Project Schedule
- Project Selection & Initiation
- Scope, Schedule, & Cost Planning
- Taking Final Steps to Bring a Project to its Close
- Navigating through Changes and Conflicts in Projects
- Managing a Project to Minimize Risk and Maximize Quality
- Creating a Project Schedule and Budget
- New Project Manager Essentials
- Defining a Project Scope and Team
- Capturing, Analyzing, and Using Project Lessons Learned
- Ethical Standards and PMI® Core Values
- Strategically Focused Project Management
- Ethics and Project Management
- Developing an Effective Business Case
- Preparing and Implementing a Business Plan
- Personal Skills for Effective Business Analysis
- The BA Planning and Monitoring Knowledge Area
- The BA Elicitation and Collaboration Knowledge Area
- The Strategy Analysis Knowledge Area
- RADD<br/>Knowledge Area: Part 2
- The Requirements Life Cycle Management Knowledge Area
- RADD<br/>Knowledge Area: Part 1
- The Solution Evaluation Knowledge Area
- Business Analysis Activities and Tools
- Business Analysis Analytical Techniques
- Big Data Fundamentals
- Big Data Interpretation
- Business Analysis Professional Effectiveness Competencies
- Perspectives for Effective Business Analysis
- Business Analysis Overview
- Financial Statement Analysis for Non-financial Professionals
- Focusing on the Bottom Line as an Employee
- Managing with a Cost-control Mindset
- Comprehending Financials: A Guide to Financial Statements
- Basic Budgeting for Non-financial Professionals
- Basic Accounting Concepts for Non-financial Professionals
- Key Accounting Concepts and Principles
- Accounting for Stock Transactions
- Preparing Financial Statements and Closing Accounts
- Recording, Posting, and Balancing the Books
- Getting Started with Data Analytics
- Derek Pochurko's Transcript
- Derek Pochurko's Wallet
- About Accredible