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- CP50 - ITIL 2019
- Key Concepts and the Four Dimensions of Service Management
- The Service Value Chain and General Management Practices
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Windows 10: Manage Updates
- Windows 10: Configure System & Data Recovery
- Windows 10: Active Directory Management
- HQDA DCS, G-6 - MD-100: Windows 10
- Windows 10: Manage Devices & Data
- Windows 10: Configure Remote Connectivity
- Windows 10: Perform Post-Installation Configuration
- Windows 10: Deployment
- Windows 10: Policy-Based Management
- Windows 10: Configure Networking
- Windows 10: Prepare for Deployment
- Windows 10: Monitor & Manage Windows
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Managing Modern Desktops: Dynamic Deployments
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