Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Diana Manta's Credentials
- Diana Manta's Wallet
- Developing a Mindset of Growth and Learning
- An Executive's Guide to Security: Understanding Security Threats
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- The Service Value Chain and General Management Practices
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- CompTIA A+ 220-1002: System Utilities
- CompTIA A+ 220-1002: Software Troubleshooting
- CompTIA A+ 220-1002: MS Operating System Administrative Tools
- CompTIA A+ 220-1001: Working with Peripheral Devices
- CompTIA A+ 220-1001: Common Devices
- CompTIA A+ 220-1001: Resolving Problems
- CompTIA A+ 220-1001: Configuring a Wired/Wireless Network
- CompTIA A+ 220-1002: Windows Control Panel Utilities
- CompTIA A+ 220-1002: Application Installation, Networking, & Tools
- CompTIA A+ 220-1001: Mobile Device Network Connectivity & Application Support
- CompTIA A+ Core 1: Mobile Device Accessories & Network Connectivity
- Communicating Effectively with Customers
- Keeping Business Calls Professional
- Embracing a Customer-obsessed Mentality
- Organize Your Physical and Digital Workspace
- Contributing as a Virtual Team Member
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Creating Well-constructed Sentences
- Customer Service: Strengthening Your Service Skills
- Writing Effective E-mails and Instant Messages
- Improving Your Technical Writing Skills
- ITIL® 4 Foundation: Introduction
- Diana Manta's Transcript
- Diana Manta's Wallet
- About Accredible