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- User Authentication
- Diego Carrasco's Credentials
- Diego Carrasco's Wallet
- Developing Emotional Intelligence
- Customer Service: Discovering Customer Needs
- Managing Your Time So It Doesn’t Manage You
- Developing Your Business Acumen
- How to Manage Difficult Conversations
- Ten common tools in Excel 365
- Working Well with Others
- Adding & arranging data in Excel 365
- Working with tables in Excel 365
- Getting started in Excel 365
- Improving Your Technical Writing Skills
- Tables, Fields, & Entries in Access 2016 for Windows
- Custom & Conditional Formatting in Excel 2016 for Windows
- Using the Power Pivot Add-in in Excel 2016 for Windows
- Gaining a Positive Perspective on Feedback
- Planning an Effective Presentation
- Building Your Presentation
- The Power of Communication
- The Art and Science of Communication
- Audience and Purpose in Business Writing
- Achieve Productivity in Your Personal Life
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Providing Effective Internal Customer Service
- Reaching Goals Using Perseverance and Resilience
- Writing Effective E-mails and Instant Messages
- Communicating with Confidence
- Managing Pressure and Stress to Optimize Your Performance
- Make The Time You Need: Get Organized
- Dealing with Customer Service Incidents and Complaints
- Working with Databases
- Becoming an Accountable Professional
- Take a Deep Breath and Manage Your Stress
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- COVID-19: A Novel Coronavirus
- Excel 2019: Getting to Know Macros in Excel
- Become a Great Listener
- Trust Building through Effective Communication
- Organizing Email
- Being an Effective Team Member
- Maximize Your Productivity by Managing Time and Tasks
- The Art of Staying Focused
- Diego Carrasco's Transcript
- Diego Carrasco's Wallet
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