Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Eduardo Yucra Arias's Credentials
- Eduardo Yucra Arias's Wallet
- Sales Manager Journey
- Customer Service and Satisfaction
- Embracing a Customer-obsessed Mentality
- Polishing Your Skills for Excellent Customer Service
- Facing Confrontation in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Motivation and Performance
- Expert Insights on Performance Management & Measurement
- Expert Insights on Driving Performance
- Rapport Building in Customer Service
- Designing a Customer Service Strategy
- Expert Insights on Motivating People
- Taking the Lead with Workplace Motivation and Engagement
- Detecting and Dealing with Performance Problems
- Creating a Plan for Performance Management
- Planning an Effective Performance Appraisal
- Coaching and Training a Sales Team
- Expert Insights on Establishing a Learning Culture
- Expert Insights on Continuous Learning
- Leading by Motivating
- Cultivating a Passion for Learning
- Managing Employee Development
- Selling Skills
- Expert Insights on Coaching
- Keeping Your Coachee Committed and Accountable
- Turning Objection into Opportunity during a Sales Call
- Negotiating Well and Going for the Close
- The Discovery Meeting: Starting Off on the Right Foot
- Prospecting: Panning for Sales Gold
- The Value Proposition: Getting Your Pitch Right
- Strategies for Building a Cohesive Team
- Keeping Top Performers Challenged
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Sharing a Vision
- Teambuilding and Management
- Effective Team Communication
- Coaching Techniques That Inspire Coachees to Action
- Handling Team Conflict
- Leading Your Team through Change
- Being a Fair and Caring Manager
- Leading through Inspiration
- Developing a Successful Team
- Encouraging Team Communication and Collaboration
- Facing Challenges as a First-time Manager
- Expert Insights on Managing a Culturally Diverse Team
- The Reality of Being a First-time Manager
- Building the Foundation for an Effective Team
- Aprovechar la inteligencia emocional
- Eduardo Yucra Arias's Transcript
- Eduardo Yucra Arias's Wallet
- About Accredible