Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Emmanuel Mwanyangala's Credentials
- Emmanuel Mwanyangala's Wallet
- Providing a Great Customer Experience
- Using the Parts of Speech
- Becoming Your Own Best Coach
- Critical Thinking: Challenging Assumptions
- Understanding Unconscious Bias
- Understanding Implicit Biases
- Planning Meetings Fit for Purpose
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Aligning Unit Goals and Imperatives
- Aligning Goals and Priorities To Manage Time
- Positive Atmosphere: Establishing a Positive Work Environment
- Managing Employee Development
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Product Management: Communication for Product Managers
- Product Management: An Overview
- Using Strategic Thinking as a Manager
- Improving Collaboration through Psychological Safety
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Leveraging the Power of Performance Management
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Facing Challenges as a First-time Manager
- The Reality of Being a First-time Manager
- Becoming an Effective Cross-functional Team Member
- Unleashing Your Self-confidence
- Taking Responsibility for Your Accountability
- Unlocking the Power of Upward Delegation
- Taking Your Team to the Next Level with Delegation
- Choosing and Preparing Your Delegate
- Leading by Motivating
- Getting What You Expect from Your Delegate
- Assessing Your Organization's Potential for High Performance
- Engaging and Challenging Your Top Performers
- Building Success through Self-improvement
- Handling Team Conflict
- Working Collaboratively with Experts
- Resolving Workplace Conflict
- Leadercamp on-demand: The Kind Leader on Commitment
- Leadercamp on-demand: The art of asking for help to get ahead in your career
- Leadercamp on-demand: The Kind Leader on Connection
- Leadercamp on-demand: How Do I Communicate?
- Leadercamp on-demand: The Kind Leader on Collaboration
- Leadercamp on-demand: Tools to Achieve Clarity
- Leadercamp on-demand: Making Mentoring an Everyday Habit in Your Organization
- Leadercamp on-demand: Critical Thinking
- Leadercamp on-demand: Making Effective Decisions in Teams
- Leadercamp on-demand: Brand You, Brand Us
- Leadercamp on-demand: Servant Leadership
- Leadercamp on-demand: Own Your Career, Own Your Life
- Leadercamp on-demand: Mastering Influence
- Confronting Workplace Conflict
- Embracing Change at Work
- Leadercamp on-demand: Terminating Toxicity
- Leadercamp on-demand: Managing Emotions in Teams
- Leadercamp on-demand: 10 Essential Team Needs
- Coping in a Toxic Workplace
- Writing Skills for Public Relations
- Developing a Mindset of Growth and Learning
- Harnessing the Power of the Written Word
- Writing with a Professional Mindset
- Negotiating Well and Going for the Close
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Providing Telephone Customer Service
- Customer Service: Strengthening Your Service Skills
- Mastering OKRs: Writing, Measuring, and Achieving Success
- Building and Leading Successful Teams
- Managing a Hybrid Team Successfully
- Developing Personal Accountability
- Expanding Your Communication Skill Set
- Be Productive by Working Efficiently
- Listening to Engage, Empower, and Influence
- Embracing a Customer-obsessed Mentality
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Enhancing Communication through Listening
- Making Difficult Conversations Meaningful
- Overcoming Barriers to Effective Listening
- Customer Service: Generating Effective Solutions
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Promoting a Positive Work Environment
- Telling a Business Story
- Customer Service: Adapting to Your Customers' Cues
- Leading with Executive Presence
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Social Media and Social Selling
- Controlling Conflict, Stress, and Time in Customer Service
- Presenting Virtually
- Communicating Effectively with Customers
- Interacting with Customers
- Earning and Offering Trust at Work
- Building Customer Relationships in a Virtual Environment
- Writing Effective E-mails and Instant Messages
- Working Well with Others
- Building a Win-win Relationship with Your Manager
- Building Rapport through Strong Collaboration
- Saving Time by Setting Goals
- Synchronize Goals to Optimize Your Team
- Problem Solving: Generating Solutions
- Gauging Your Leadership Performance
- Leading through Inspiration
- Adopting New Leadership Mindsets to Drive DEI
- Activating DEI Culture Shifts
- Design Thinking for Innovation: Defining Opportunities
- Managing Organizational Risks
- Recognizing Organizational Risks
- Establishing Effective Virtual Teams
- Effectively Directing and Delegating as a Manager
- Business Analysis Overview
- Customer Service: Engaging with Customers
- Event, Incident, and Problem Management
- Dealing with Customer Service Incidents and Complaints
- Effective Team Communication
- Emmanuel Mwanyangala's Transcript
- Emmanuel Mwanyangala's Wallet
- About Accredible