Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Emmanuel Odita's Credentials
- Emmanuel Odita's Wallet
- Agile Foundations: Scrum Methodology
- Agile Foundations: Fundamentals
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Being a Responsible Corporate Digital Citizen
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Fostering a Service Mindset
- Remaining Tactful and Diplomatic under Pressure
- Navigating Challenging Situations with Diplomacy and Tact
- Earning and Offering Trust at Work
- Developing Diplomacy and Tact
- Building Trust with Business Ethics
- Release, Service Level, and Availability Management
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- The Service Value Chain and General Management Practices
- Agile Project Planning
- Agile Principles and Methodologies
- Agile Stakeholder Engagement and Team Development
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Emmanuel Odita's Transcript
- Emmanuel Odita's Wallet
- About Accredible