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- User Authentication
- Erick Xavier's Credentials
- Erick Xavier's Wallet
- Generating Sustainable Value From Social Media, powered by MIT SMR
- Managing a Hybrid Team Successfully
- GenAI Academy: Yellow Belt Level 1
- Using Punctuation Marks
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Improving Your Technical Writing Skills
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Getting the Details Right: Spelling Basics
- Using the Parts of Speech
- Clarity and Conciseness in Business Writing
- Editing and Proofreading Business Documents
- Audience and Purpose in Business Writing
- Saving & Sharing Presentations in PowerPoint 365
- Enhancing Communication through Listening
- Creating presentations in PowerPoint 365
- Getting started in PowerPoint 365
- Authorization & Registration
- Enterprise Architecture Basics
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Taking Effective and Professional Notes
- Using Active Listening in Workplace Situations
- WCAG 2.0 Accessibility Standards
- Introduction to Web Accessibility
- HTML5 & Accessibility
- Effective Team Communication
- Power Up: Turning on Your Self-starter Potential
- Strategies for Building a Cohesive Team
- Keeping Business Calls Professional
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Polishing Your Skills for Excellent Customer Service
- Become a Great Listener
- Listening Even When It's Difficult to Listen
- Dealing with Customer Service Incidents and Complaints
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Customer Service: Engaging with Customers
- Developing a Mindset of Growth and Learning
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Conquering the Challenges of Public Speaking
- Embracing Allyship Leadercamp: Session Replay
- Leading Inclusively Leadercamp: Session Replay
- Advancing Meaningful Diversity In The Workplace: Session Replay
- Workplace Diversity, Equity, and Inclusion in Action
- Adopting an Inclusion Mindset at Work
- Acting with Diplomacy and Tact
- Elisa Vincent on Demystifying The E in DEI
- Diversidad, equidad e inclusión en el trabajo
- Customer Service: Interpreting Customers’ Service Priorities
- Overcoming Your Own Unconscious Biases
- Embedding Inclusion into Everyday Experiences
- Customer Service: Adapting to Your Customers' Cues
- Developing Emotional Intelligence
- An Executive's Guide to Security: Understanding Security Threats
- Posting, reacting & managing messages on the feed in Yammer Web 2020
- Publicar, reaccionar y administrar mensajes
- Navegar y utilizar la bandeja de entrada de Yammer
- Trabajar con pestañas y aplicaciones
- Working with Tabs & Apps in Microsoft Teams 2021
- Creating, finding & organizing files in Microsoft Teams 2021
- Crear, buscar y organizar archivos
- Navigating in Yammer & using the inbox in Yammer Web 2020
- Utilizar herramientas de mensajería y llamadas privadas
- Creating, joining, and managing meetings in Microsoft Teams 2021
- Using private messaging & call tools in Microsoft Teams 2021
- Saving & formatting documents in Visio Professional 2019
- Exploring the interface in Visio Professional 2019
- Configurar la aplicación
- Ilustrar correos electrónicos
- Aplicar formato, ilustrar y reaccionar a mensajes
- Formatting, illustrating & reacting to messages in Microsoft Teams 2021
- Creating and managing teams & channels in Microsoft Teams 2021
- Crear y administrar equipos y canales
- Exploring and setting up Microsoft Teams 2021
- Explorar y configurar Microsoft Teams
- Crear, unirse y administrar reuniones
- Saving Presentations in PowerPoint Microsoft 365
- Formatting Presentations in PowerPoint<br> Microsoft 365
- Inserting & Manipulating Text in PowerPoint Microsoft 365
- Enhancing Presentation Designs in PowerPoint Microsoft 365
- PowerPoint Office 365: Insertar y gestionar texto
- PowerPoint Office 365: Preparar presentaciones
- PowerPoint Office 365: Enriquecer presentaciones
- Creating Presentations in PowerPoint Microsoft 365
- Guardar presentaciones
- Organizing Files in OneDrive for Business 2020
- Getting Started in PowerPoint Microsoft 365
- Iniciarse en PowerPoint
- Utilizar herramientas de almacenamiento
- Organizar archivos
- Crear presentaciones
- Using the Storage Tools in OneDrive for Business 2020
- Signing in & Setting Up in OneDrive for Business 2020
- Conectarse y configurar
- Expert Insights on Managing a Crisis
- Managing in a Crisis
- How to Manage Difficult Conversations
- Managing Motivation during Organizational Change
- Being an Effective Manager When Times Are Tough
- Communicating with Confidence
- Expert Insights on Goal Setting
- The Art of Staying Focused
- Aligning Unit Goals and Imperatives
- Aligning Goals and Priorities To Manage Time
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Saving Time by Setting Goals
- Synchronize Goals to Optimize Your Team
- Accessibility & Design
- Authoring Tool Accessibility Guidelines (ATAG)
- Leading across Cultures
- Women in Leadership: Moving Beyond Gender Roles as a Leader
- Becoming a DEI Ally and Agent for Change
- Outwitting Your Cognitive Bias
- Expert Insights on Managing a Culturally Diverse Team
- How Culture Impacts Communication
- Using Communication Strategies to Bridge Cultural Divides
- Leading Diversity
- Leadership Insights on Leading Diversity
- Contributing as a Virtual Team Member
- Being an Effective Team Member
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