Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Evans Otieno Atieno's Credentials
- Evans Otieno Atieno's Wallet
- Embracing the Digital Opportunity
- Getting Started with Design Thinking
- Expert Insights on Essential Customer Service Skills
- Exploring Customer Journey Mapping
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Expert Insights on Creativity, Problem Solving, and Service
- Customer Service: Fostering a Service Mindset
- Telling a Business Story
- Negotiating Well and Going for the Close
- Customer Service: Generating Effective Solutions
- Negotiating the Best Solution
- Communicating with Confidence
- Developing Diplomacy and Tact
- Preparing Impactful Presentations that Drive Decision Makers to Action
- Capturing the Attention of Senior Executives
- The First Steps in Negotiating
- Expert Insights on Negotiation
- Navigating Your Own Emotions
- Customer Service: Adapting to Your Customers' Cues
- Facing Confrontation in Customer Service
- Turning Objection into Opportunity during a Sales Call
- Become a Great Listener
- Becoming an Accountable Professional
- Making an Impact with Non-verbal Communication
- The Art and Science of Communication
- Building Your Presentation
- Proven Techniques for Technical Communication
- Getting Your Pitch Heard
- Ensuring Successful Presentation Delivery
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Running Meetings in Better Directions
- Navigating Other People's Emotions
- The Value Proposition: Getting Your Pitch Right
- Planning Meetings Fit for Purpose
- Keeping Business Calls Professional
- Trust Building through Effective Communication
- Prospecting: Panning for Sales Gold
- Building a Digital Market via Websites and Email
- Expert Insights on Networking & Building Relationships
- The Necessary Art of Persuasion
- Using Active Listening in Workplace Situations
- Expert Insights on Selling Essentials
- Acting with Diplomacy and Tact
- Developing Emotional Intelligence
- The Basics of Marketing
- Developing Your Business Acumen
- Competitive Marketing Strategies: Analyzing Your Organization
- Product, Pricing, and Promotion in the Marketing Mix
- Aligning Goals and Priorities To Manage Time
- Product Management: Create a Go-to-Market Plan
- Product Management: Competitive and Market Analytics for Product Managers
- Product Management: Understanding and Developing Customers
- Product Management: Market Research Basics
- Organize Your Physical and Digital Workspace
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Interacting with Customers
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Developing an Effective Business Case
- Embracing a Customer-obsessed Mentality
- Business Analysis Professional Effectiveness Competencies
- Business Analysis Activities and Tools
- Business Analysis Documentation & Criteria
- Personal Skills for Effective Business Analysis
- Perspectives for Effective Business Analysis
- RADD<br/>Knowledge Area: Part 2
- The Solution Evaluation Knowledge Area
- Business Analysis Analytical Techniques
- The BA Elicitation and Collaboration Knowledge Area
- The Requirements Life Cycle Management Knowledge Area
- The Strategy Analysis Knowledge Area
- RADD<br/>Knowledge Area: Part 1
- The BA Planning and Monitoring Knowledge Area
- Business Analysis Overview
- Expert Insights on Customer Relationships
- Product Management: Building a Product Strategy
- Product Management: An Overview
- Evans Otieno Atieno's Transcript
- Evans Otieno Atieno's Wallet
- About Accredible