Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Fabio Salandri's Credentials
- Fabio Salandri's Wallet
- Problem Solving: Generating Solutions
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Business Execution: How Things Get Done
- Welcome to the Leadership Development Program
- Negotiating the Best Solution
- Expert Insights on Negotiation
- Using Communication Strategies to Bridge Cultural Divides
- Expert Insights on Managing a Culturally Diverse Team
- How Culture Impacts Communication
- Taking the Lead with Workplace Motivation and Engagement
- Defining Alternative Solutions to a Problem
- Expert Insights on Motivating People
- ITIL® 4 Foundation: Service Management Practices (Part 2)
- Capturing the Attention of Senior Executives
- ITIL® 4 Foundation: General Management Practices
- Expert Insights on Managing Up
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: The Guiding Principles
- Administrative Support: Working in Partnership with Your Boss
- Expert Insights on Being a First-time Manager
- ITIL® 4 Foundation: The Service Value Chain
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: Introduction
- Providing Telephone Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Expert Insights on Call Center Operations Management
- Expert Insights on Essential Customer Service Skills
- Providing On-site Customer Service
- Designing a Customer Service Strategy
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Communicating Effectively with Customers
- Building Personal Power through Influence
- Interacting with Customers
- Gaining Insight through Organizational Awareness
- Expert Insights on Influence & Persuasion
- Expert Insights on Setting and Managing Priorities
- Navigating Your Own Emotions
- Expert Insights on Emotional Intelligence
- Expert Insights on Customer Relationships
- Polishing Your Skills for Excellent Customer Service
- Personal Power and Credibility
- The First Steps in Negotiating
- The Essentials for Anger Management
- Influence Others with Political Savvy
- Rapport Building in Customer Service
- Embracing a Customer-obsessed Mentality
- Writing Skills for Public Relations
- Strategies for the Modern Public Relations Professional
- Aligning Goals and Priorities To Manage Time
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Expert Insights on Goal Setting
- Saving Time by Setting Goals
- Facilitating Sustainable Change
- Aligning Unit Goals and Imperatives
- Expert Insights on Managing Change
- Expert Insights on Leading Change
- Moving Forward with Change Planning
- Making Change Stick
- Managing Motivation during Organizational Change
- Facing Challenges as a First-time Manager
- The Reality of Being a First-time Manager
- Navigating the Workplace with Emotional Intelligence
- Women in Leadership: Building Your Infrastructure for Leadership
- Expert Insights on Leading with Emotional Intelligence
- Expert Insights on Women in Leadership
- Expert Insights on Leading with Vision
- Women in Leadership: Mastering Key Leadership Competencies
- Navigating Other People's Emotions
- Leading through Inspiration
- Expert Insights on Personal Branding
- Experts Insights on Leadership Foundations
- Leading Your Team through Change
- Building a Leadership Development Plan
- Key Elements of Business Execution
- Influencing through Positive Leadership
- Building Innovation Cultures and Leaders
- Developing Emotional Intelligence
- Leading by Motivating
- Sharing a Vision
- Fabio Salandri's Transcript
- Fabio Salandri's Wallet
- About Accredible