Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Fernanda Sartorato's Credentials
- Fernanda Sartorato's Wallet
- Project Fundamentals (PMBOK® Guide Sixth Edition)
- Project Management Introduction (PMBOK® Guide Sixth Edition)
- Designing a Customer Service Strategy
- Understanding Unconscious Bias
- Overcoming Your Own Unconscious Biases
- Establishing Self-confidence for Life
- Overcoming Unconscious Bias in the Workplace
- Expert Insights on Unconscious Bias
- Self-improvement for Lifelong Success
- Uncovering and Utilizing Your Talents and Skills
- Expert Insights on Discovering Your Strengths
- Administrative Support: Developing Your Essential Skills
- Saving Time by Setting Goals
- Expert Insights on Mindsets
- Expert Insights on Managing a Crisis
- Facing Virtual Team Challenges
- Being an Effective Team Member
- Expert Insights on Listening
- Expert Insights on Innovation
- How to Manage Difficult Conversations
- Expert Insights on Establishing a Learning Culture
- Inserting & Manipulating Text
- Expert Insights on Problem Solving
- Creating Presentations
- Contributing as a Virtual Team Member
- Expert Insights on Managing Stress
- Leadership Insights on Emotional Intelligence
- Getting Started
- Expert Insights on Personal Productivity
- Expert Insights on Managing Yourself
- Redefining Yourself After Organizational Change
- Expert Insights on Networking & Building Relationships
- Expert Insights on Adapting to Change
- Expert Insights on Communication Essentials
- Organizations Change So Get Ready
- Trust Building through Effective Communication
- Expert Insights on Giving and Receiving Feedback
- Enabling Business Process Improvement
- Applying Value Stream Mapping in Lean Business
- Managing for Operational Excellence
- Six Sigma Root Cause Analysis and Waste Elimination
- Getting to the Root of a Problem
- Using Lean to Perfect Organizational Processes
- Planning an Effective Presentation
- Using Lean to Reduce Waste and Streamline Value Flow
- Using Lean to Improve Flow and Pull
- Lean Tools and FMEA
- Controlling Conflict, Stress, and Time in Customer Service
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Expert Insights on Time Management
- Dealing with Customer Service Incidents and Complaints
- Providing Telephone Customer Service
- Expert Insights on Customer Relationships
- Providing Effective Internal Customer Service
- Expert Insights on Call Center Operations Management
- Expert Insights on Essential Customer Service Skills
- Providing On-site Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Expert Insights on Emotional Intelligence
- Navigating Your Own Emotions
- Navigating Other People's Emotions
- Navigating the Workplace with Emotional Intelligence
- Developing Emotional Intelligence
- The Essentials for Anger Management
- Facing Confrontation in Customer Service
- Fernanda Sartorato's Transcript
- Fernanda Sartorato's Wallet
- About Accredible