Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Firoz Khan's Credentials
- Firoz Khan's Wallet
- Keeping Business Calls Professional
- Workplace Diversity, Equity, and Inclusion in Action
- Influencing through Positive Leadership
- Influencing without Authority
- Becoming Your Own Best Coach
- Unleashing Personal and Team Creativity
- Developing a Mindset of Growth and Learning
- Unlocking Your Own Creative Genius
- Taking Responsibility for Your Accountability
- Navigating Other People's Emotions
- Developing Personal Accountability
- Building Up Your Emotional Intelligence
- Overcoming Barriers to Effective Listening
- Listening to Engage, Empower, and Influence
- Problem Solving: Choosing and Implementing the Right Solution
- Making Difficult Conversations Meaningful
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Achieve Productivity in Your Personal Life
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Communicating Effectively with Customers
- Interacting with Customers
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Trust Building through Effective Communication
- The Art and Science of Communication
- Providing Telephone Customer Service
- Make The Time You Need: Get Organized
- Making an Impact with Non-verbal Communication
- Aligning Goals and Priorities To Manage Time
- Do We Have A Failure to Communicate?
- Detail-oriented and Organizational Skills
- Communication Skills
- Customer Service Representative Journey
- Embracing a Customer-obsessed Mentality
- Leveraging the Power of Analogical Thinking
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- The Art of Staying Focused
- Getting the Details Right: Spelling Basics
- Getting to the Root of a Problem
- Using Strategic Thinking to Consider the Big Picture
- Dealing with Customer Service Incidents and Complaints
- Identifying Risks in Your Organization
- Defining Alternative Solutions to a Problem
- Customer Service: Generating Effective Solutions
- Basics of Customer Service
- Problem Solving
- Customer Service: Discovering Customer Needs
- Polishing Your Skills for Excellent Customer Service
- Providing Effective Internal Customer Service
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Making the Most of Making Mistakes
- Building Agile Capabilities in Your Organization
- Designing a Customer Service Strategy
- Professionalism, Accountability, & Ethics
- Facing Confrontation in Customer Service
- Customer Service: Interpreting Customers’ Service Priorities
- Rapport Building in Customer Service
- Customer Service: Adapting to Your Customers' Cues
- Taking Effective and Professional Notes
- PivotTables in Excel 2016 for Mac
- Conditional Formulas in Excel 2010 for Windows
- Firoz Khan's Transcript
- Firoz Khan's Wallet
- About Accredible