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- Francesco Concia's Wallet
- Ethical Hacker: Cloud Computer Attacks
- Agile Principles and Methodologies
- Event, Incident, and Problem Management
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- Release, Service Level, and Availability Management
- The Service Value Chain and General Management Practices
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Francesco Concia's Transcript
- Francesco Concia's Wallet
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